Horrible Installation and Customer Service
Very amateur job... called and complained about gaps in cabinets and poor installation but they did not do anything about it. We did not have drawers in our new home for 2 months and it took them approx. six months to finish our kitchen. Still its not perfect but we are settling with the pathetic job. They come in and fix one thing and damage another. For the premium price you pay its not worth it. Their sales reps and rude and arrogant. We were stuck with them because our builder KANEFF choose them. I would have preferred to not get a kitchen done by them. They overcharge and most people think we got a standard kitchen after paying over $65,000 extra in upgrades.
Our spice racks squeak and are not balanced..Our hood range is not painted correctly, they forgot to install the crown on half the kitchen.. Honestly stay away from them. They are not professional, helpful or friendly in any way. Rather, they overcharge for items and you can get much better quality for a better price. Most people in my development ripped apart their basic kitchens and got amazing kitchens elsewhere (read maple not MDF) for a fraction of the cost. I wish I did that.
I will never use them for anything in the future. It has been a nightmare...... BEWARE.
- Approximate cost of services:
- $65,000.00
- Company Response
We are very sorry to hear about your experience, and that your kitchen is not exceeding your expectations. Please feel free to reach out to our Customer Experience Department and they will be happy to investigate further, and make sure that any issues are rectified. We are always here to help, and will do whatever it takes to make it right.