Interior Care

My area rug was damaged in the ice storm. Interior care was first rate. They came out to my car and took the rug in. They did a beautiful job restoring the rug, and put it back in the car. They even provided a free bottle of spot cleaner! I will definitely go back to Interior Care to have my upholstery cleaned - very, very pleasant staff all around and quality work!

I had a metal door that required patching, sanding and repainting. I didn't know how this process worked or materials required for a metal door so I called for a professional to help. The coordinator on the phone was very friendly and professional and took the time to decipher what my exact requirements were. She also sent out a gentlemen prior to quoting the job so they could give an exact price and not just an estimate over the phone. They also took care of providing the matching paint as what we had wasn't enough for the job which saved us the trip and hassle. We were pleased with the outcome of the work and the pricing was reasonable. I would use
them again.

When first contacted by this company, we decided to use them as they were used in the rest of our building and said they had a proven track record. I have not seen the performance that was discussed in our meetings.

During the initial cleaning, a computer monitor was damaged, many of the windows were left dirty, and a computer was left covered in dirt. The work completed was sloppy.

After having a discussion with the contact I had at the company, they came to assess the issue. They claimed the monitor was not their fault and that it must have been our regular staff who does nightly garbage removal. They ended up taking half of the cost of the monitor and adding it as a credit to our invoice. They also let me know that someone would be back within the next couple days to clean the items that were left dirty.

2 weeks later and I had to follow up with them. They scheduled someone to come in, but they did not show up. I am still in the process of getting everything cleaned properly.

My rating is based on the customer service and overall service I received. I would recommend using a different company.

I have been using interior care carpet cleaning for over 10 years. They are always prompt, courteous and incredibly accomodating with scheduling. Karen, in the office, is the best. They do an excellent job and have been able to get out any stains created by my 3 kids, dog and red wine drinking husband.

I had a fabulous first experience with Interior Care. I saw their van on our street and called them to clean the carpet in our basement apartment. From the first call to book the appointment, to the actual cleaning of the carpet, everyone was very polite, informative, on time and conscientious!! Excellent customer service, which is very much appreciated.
Joanne

Thorough and very clean job. Very curtious.