Wow, a company that actually provides customer service.
I'm not an easy client to deal with. I ask a lot of questions and take my time before committing to spend 5k on a project. Out of the countless companies I called, Bruce Jackson of Insta-Insulation was the only rep happy to take the time to answer my questions. He came to my house twice before the project. Even more impressive is that he came after the project was completed (after payment was made). I find that very few companies actually focus on creating a good customer experience. That is why I decided to create an account on this site and write this review. I should also mention that the finished product was amazing. However, it was the customer service that was truly exceptional.
- Approximate cost of services:
- $5,000.00
- Company Response
Hello Anthony! As you can guess by my title, customer service is extremely near and dear to my heart so your incredible account of your experience with Bruce and our company has left me jumping for joy! For me, the hope of delivering work that earns fantastic feedback like yours is what gets me out of bed each morning and I'm pretty sure I can speak for Bruce here too! Anthony, thank you so much for choosing to put your trust in the Insta-Insulation team with your hard earned dollars. We are very grateful for your business and your exceptional review of our efforts! I am confident you will remain as happy with our services in the years to come, as you are right now! Sincerely, Crystal - Customer Care