An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
It was super fantastic, starting with the consultant to the installers. I love dealing with them all. Even Alex called personally himself to followup. This is unbelievable customer service. The only small hiccup was the account dept. where I paid on the day of the job and I got an e-mail the next day to pay again, but it was quickly resolved. Thank you so much.
- Approximate cost of services:
- $10,000.00
- Company Response
Hello Happy Customer from Toronto! There is nothing that we, including Alex, love to hear more than such a super favourable experience with our people, products, and process! Of course your comment about your 'unbelievable customer experience' is near and dear to my heart so I thank you for making my day! I apologize with the small glitch you experienced with the automation in our invoice process, but please rest assured that we know it's not "automatic" who you choose when making a $10,000 investment in home improvement services! We couldn't be more honored that you "voted" for Insta-Insulation with your hard earned dollars and we're "star struck" by your continued commitment to us with this amazing review! On behalf of the whole Insta-Insulation team, our most sincere thanks for your kindness and your business! Sincerely, Crystal - Customer Care