Insulate attics on split level home
We met Insta-Insulation at the Home Show - drawn to them for the affiliation with Mike Holmes. Shortly after the show Ken came out and up into the attic he went. This was going to be one of those lessons you learn from waiving inspection when buying a house. In addition to light boxes not installed to code and exhaust vents not properly connected, there was a mold issue. Insta-Insulation coordinated days on site with the mold remediation company so that the overall process ran smoothly. The crew was friendly, on time and clean with their work. Months later when new siding was being installed it was discovered that the soffits were packed with insulation. Had I not replaced the siding I wouldn't have had a clue and understood from Ken that this wouldn't be the case after the work was completed. Upon further inspection it was discovered that not all the work I expected to be done was complete. While the salesman wasn't responsive the office was very quick to send Will from Quality Control. It took some time for us to work out where the confusion was on expected vs actual work, but at the end of the day they made it right per the proposal. How a company responds to customer concerns says a lot which is why I'm giving the rating I am and would recommend Insta-Insulation.
- Approximate cost of services:
- $3,600.00
- Company Response
Hello Steve! I'm sorry to hear that the purchase of your new home left you with some unexpected 'surprises' and a project with lots of moving parts! Your visit to our booth at the home show and the opportunity to be chosen as a trusted member of your reno team is sincerely appreciated. It is always disappointing when additional 'surprises' crop up even after you think you've got them solved and our customer promise is to always stand behind our work! Although it took a little more effort than everyone anticipated, I'm so glad that you contacted us when you realized things weren't quite right after our portion of the project was completed, and gave us i.e. Will the chance to figure out how to get things solved once and for all as quickly and painlessly as possible. We know we're not always perfect but we certainly want to know when we've messed up so we can ultimately deliver as promised. On behalf of the whole team here at Insta, we thank you for your trust, patience, and for sticking with us so that we could "make things right"! Your candid review and sincere recommendation is what makes it a pleasure to do what we do! We are very confident that with your investment in our services that even though the weather outside will get frightful, your home will feel delightful year-round! Sincerely, Crystal - Customer Care