Insta Insulation

Insta-Insulation is recommended for the insulation removal and installation (upgrade to R-50). The team arrived in time and completed the jobs very quickly. The insulation installation is good. They blown the insulation made of recycled news paper. Which is supposed to be better than the fiber glass. However, I am not satisfied with the insulation removal and the handyman works:

1. The insulation was not removed completely. I was told that it is normal if only some small pieces left on the floor. However, I do not think we are expected to leave those in the attic as the losing insulation could host mold blasted off from the roof board.

2. The floor in the attic is not clean. There are powders blasted off from roof board left on the floor here and there and they just blown the insulation without removing (vacuuming) it. Those should be cleaned up before blowing new insulation.

3. The roof jack the handyman installed for the washroom exhaust pipe is on a wrong position. As the result, the pipe could not run right up. The fix they did is just turning around the pipe on the bottom and make it straight up to the roof.

When I pointed those issues and asked them correcting it, they tried to find excuse instead of offering the help. They tried to convince me with "you will have 10 yr warranty when the project is completed". But warranty is not coming from a promise, it is coming from the jobs the team did. If they could not do their jobs right in the first place, how could I rely on their oral promise?

I would not recommend this company based on the jobs they did.