Bought a bed and Mattress from Ikea Coquitlam less then 2 years ago for my basement and used it for my visitors, 2 months a go I noticed mold build up in the shape of human body were the mattress contacts the wooden support frame and decided yo bring the mattress back.
Ikea has a 10 years warranty for their Mattress but they did not wanted to accept my returned mattress.
The communication with Ikea stuff was very difficult and not professional and you could see the lack of professorial knowledge and costumer service.
I provided all the documents, pictures and the mattress and many emails and phone calls but it seems they do not talk to each others or know what they are doing for this reason I am not going to spend any penny in low quality IKEA products or even set a foot in there anymore!
- Approximate cost of services:
- $300.00