IKEA Canada

Worst Delivery Experience (multiple calls to support staff, missed delivery, delivery threatened to be cancelled, forced to walk to pick up centre and carry >1m >50 pound furniture back over half a kilometer to home)

Do not do delivery through Ikea.
Details on experience provided below:

0. Order placed 9th December 2024
1. December 11th less than 20 hours delivery notice for December 12th, no staff contactable to reschedule, failed delivered while client at work
2. Follow up from this on same day (December 12th PM), advised that delivery would be rescheduled for following week
3. No contact into next week, client had to follow up a second time on December 17th, advised delivery rescheduled for December 20
4. Phone call on December 19th advising order would be cancelled, will no do repeat delivery as promised, must walk 1km to pick up point (no car) and collect furniture - however this may not be possible without proof of address for new accommodation (Order still not delivered 10 days since order, contacted Ikea staff 3 times without situation resolved despite twice being told it would be resolved, advised has to walk to pick up furniture)
5. Forced to go on foot to pick up furniture in large box (>1m, >50 pounds) and manually take it over half a kilometer back to accomodation

- Summary
Overall the single worst customer service & delivery experience I have experienced
Over 10 days and had to collect it myself and take it home by hand
Multiple calls to Ikea support staff not resolving any of the raised issues
Significant time wasted taking said calls, walking to pick up items, carrying them back, returning sack truck to delivery point & work cancelled on Friday 20th december due to plan to be on site for promised delivery

We waiting 4 months for all the parts. finaly ordered half of them after they missed 4 meetings with us. The parts are very slowly coming in. VERY disapointing.

I bought Ikea Canada online. There were enough stocks when I bought online, but the item for pickup was only partial without the main products. I asked why and they told me there was no stock when I ordered which is non-sense. I paid $253.07 but they refunded only 118.66 without the main parts they missed!! I kept on calling and have talked with them 3-4 times with the after-service customer centre. They told me it will be a full refund, but never happened forever!! Never buy anything from Ikea online. Please refund the difference!!! Order number: 365619037

I cancelled all my appointments and waited at home for the delivery which was promised to be delivered 9am – 5pm today but they never came. It’s bad enough that the delivery guys don’t care about the value of the customers’ time (by telling them to wait all day at home and schedule to the best convenience for themselves), it’s terrible that they don’t show up!

Have had at least two previous delivery disasters with IKEA in terms of deliveries not showing up with absolutely no notification of this. Have spent tens of thousands here over the years. In general, ove their products specifically their appliances. So despite the previous failures I tried again. Collosal mistake. Was told my fridge and stove would be at my place in Toronto on Fri between 9 and 1. Was in Hamilton so left at 7 am. No show. Took a day off work btw. Called at 2:30 to say my things never made it on the truck. Apparently no one knew this at 9 am??? Rescheduled for 1-5 the next day. Same thing. Drove in and waited. No sign of them. Called at 2:30. THE TRUCK MY ORDER WAS ON IS IN THE SHOP. Ikea this delivery company is just klling your brand. After years of spending this is the last straw. I have asked for a refund and will NEVER EVER spend a dime there again. This appalling customer service is beyond unacceptable.

i got really bad delivery service from online ordering on IKEA web. We bought a sofa from Apr 19 and it should be delivered on May 3 around 9am - 1pm but nothing appeared, even my husband had to make a day off to wait for it then they sent us an email (the sofa is not on the truck => whatttttttt????). And my husband tried to call customer service and they rescheduled it on May 5. Again, nothing came. He called them again and then they rescheduled it on May 8. Again, nothing came. And now i don't know what is gonna happen. IKEA is a big company but i don't understand why you guys don't wanna take care of customer or do you think even if we don't buy anything from you, you still have a lot of other customers? . You get pay and do nothing. Actually, what are you doing?? Honestly, money or that sofa is important but this is also wasting a lot of time from us. We cannot always stay at home to only wait for you. Come on, please pay more attention on customer service and delivery service.

I had a very bad experienced today with ikea’s customer service. She was rude and she refused my refund. I paid for assembly service and the guy showed up and said he can’t put my shelves together cuz I don’t have wall mount brackets. Why they didn’t tell me I need this? And she told me I will not get a refund, after a heated argument she gave me a gift card as my refund. She said that’s beyond ikea’s policy. Also if I were to pick up the brackets I need to pay extra $50 to reschedule for another assembly service.

2 days so far waiting for delivery that never shows up. Then I try and call IKEA and no one answers the line, just drops the call after going through numerous prompts. DO NOT GET DELIVERY SERVICE! You will be wasting your valuable time.

It's my first and last time buying IKEA products! After waiting for two weeks I rented a van and picked up the online order which was a PAX Wardrobe. Then I got two guys to assemble it and half way through we found that one major piece is missing. I called the customer service and I still can not believe what I've heard. They offered me another 3 weeks waiting to deliver the missing part to my house, while that giant big wardrobe is sitting in the middle of my bedroom as I don't have room for it anywhere else in the house, and I have to reorganize my closet as I had emptied it ready for the wardrobe . The worst part is I have to keep an eye on my little one to not hurt himself for 3 weeks!!! Another offer was returning the product which means I have to pay someone to deassmble it and renting a van again. And at the end the support person said you're not cooperating!!! That's how they takes responsibility of their faults! Ive never experienced such a horrible customer service in Canada! And before I forget they offered me a 25$ gift card for this inconvenience whereas so far I've spent about 100$ transportation and labour fee on top of my time, and have to pay the same amount to get it dissemble and rent a van to return it!

I bought many items and also the services (delivery and assembly). When I received the products, I told the guys it was better to put the items in the correct rooms & floors. They said "no problem, the assembly team can move them". Then... the surprise. The assembly people just don't move boxes to the other floor. I called Ikea and they said that nothing could be done. So... Ikea sell the services and are not responsible for them? Great.