I had requested for liquid lawn aeration to be done in spring. I confirmed this over a phone call (prior to even signing up for the program). After signing up, I sent an email in March, just to remind them. When the aeration was not done after the first application, I again reminded them. In all cases, I received a standard reply that "it has been noted in the account.". At no point Hometurf informed me that there are certain constraints even for liquid aeration and that it can be done only between June-Oct. Only after 3rd email reminder and another phone call to the customer service, I was told this information.
If there were constraints, then I should have been informed earlier so that I would have made another arrangement. Even on phone calls they dont try to fully understand the concern and give a standard reply.
Hometurf management should take a note of it and understand that customers are not lawn experts. They need to be made aware of things that impact certain lawn applications.
- Company Response
Hi Vivek, we’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. Please feel free to send us a message at email@example.com to determine how we can provide you with a solution. We value our customers’ opinions and would like to thank you for bringing this to our attention.