Terrible service, terrible experience
I used the premium service for two years in a row and it was terrible. In the first year they did the aeration and overseeding in July, at 7am on a Saturday. Aeration machines are not exactly quiet so it woke my infant daughter and my neighbors not to mention overseeding in mid summer heat just makes no sense. Then at a later treatment they sprayed the lawn for weeds which left big patches of dead grass and didn't harm the weeds whatsoever.
After complaining they promised to take better care so against my better judgement I decided to give them another try. So the second year came along and this time the aeration and seeding was done at an appropriate time of year. So far so good. Then they killed my newly seeded grass again and the weeds thrived. After complaining again they sent someone to investigate. Weeks later he showed up, threw down some seeds and left a note in the mailbox to water my lawn. No conversation, no follow up phone call, nothing.
Worst company and customer service I have ever experienced.
Your one job is to help the lawn and kill the weeds but you managed to kill the lawn and help the weeds. Thank a lot.
- Approximate cost of services:
- $3,702.00
- Company Response
Hello Jonathan, we're very sorry to hear that you didn’t enjoy your experience with us. We would love to rectify this issue and talk to you about how we can improve. Please feel free to leave your contact details in a private message to us or call our office personally and ask to speak to our customer service representative Desiree, and we will contact you to discuss the situation ASAP!