False Advertising!!! Buyer Beware!!!
This company advertises that you receive 5 fertilizer treatments as part of the package that you pay for. They fail to mention to you that you actually get 4 treatments and that you have to call them to receive the 5th "complimentary" treatment. This information is NOT stated anywhere on their website nor does anyone tell you about this when you speak to their customer service representatives (who are usually very curt on the phone, which very is off-putting). They claim that this is written on all of the reading materials that are left on your door at each service visit -- that is completely false. It is written on ONE newsletter that you receive at your 4th visit and if you happen to miss reading the tiny section it is written in, then you're out of luck.
When a company advertises 5 treatments in the package, then the customer knowingly pays for 5 treatments and when the company then turns around and claims it is actually 4 treatments and the customer has to call to receive the 5th treatment, that's called FALSE ADVERTISING.
BUYER BEWARE!!!!!
- Approximate cost of services:
- $300.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you for reviewing our service. We hope that we can clear up this issue with you. Our late fall fertilizer is absolutely available, we take great pride in the transparency of our service. Unfortunately, now that there is snow on the ground there is no way that we can provide you with the service that you are looking for. Please contact our office so that we can ensure that this issues is rectified to your satisfaction. Thank you.