I did cancel the services with Hometurf for the next year (2017), just to learn now at the end of October 2016 when I called, that I do not get the Fall fertilization because I canceled the next year services and that would be complimentary offered in the case I stay with them for the next year. I refuse to believe that a complete package of 300 dollars does not cover a Fall fertilization leaving the lawn prepared for the next year, regardless which company the customer choose to go with the following year. Hometurf lawn care stopped coming in August (early Sept) when they did the last application. In spring I had to call them several times to come after a month and a half between visits.
I paid 300 dollars in advance last year for their services, mostly to get rid of weeds, but I get more and healthier weeds than ever!!!
- Approximate cost of services:
- $300.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Luciana, We are sorry to hear that you are not happy with our service thus far. We do our best to ensure that every single customer is satisfied with our service and their lawn. Applications are scheduled 4 to 6 weeks apart for optimal turf care. We are completing weed control applications currently and we are sure that yours will occur soon. Please contact our office and ask for our customer service manager Nicole so that we can get this rectified for you. We want to ensure that you are happy with the service. Thank you!