Home Depot - Langley

I am absolutely furious at the incompetent service of Door Pro. We bought a garage door from Home Depot last June and had the installation scheduled for July 10th – three weeks later. However, the subcontractor, Door Pro came on August 9th to install the garage door. They didn’t voluntarily reach out, but we had to call them to remind them of the installation date. Once they came, the installers said that they were only ordered to install the door, not the opener, so they left with the opener uninstalled. We made a call to Home Depot and got the manager to pass the order to Door Pro. Workers came on August 17th but they told us to dig a hole where the beam stood which we did. The worker also said we had to move the spring. But the worker left during the process for another schedule. So, Door Pro came to us twice and we had to reach out to them at least four times – but still nothing done except for the garage door installation. Door Pro demanded a fee of $75 for the spring moving job. This threw us off a little. The spring had been placed there by the Door Pro workers in the first place and turns out that we had to pay the expenses of their fault. We called again and explained this issue, the lady on the line kept us on hold while she supposedly went to go check on the default. She never came back and we had to hang up then call back. Anyways, they came on August 30th – their third visit, but this time they required us to dig a deeper beam hole and tried to reschedule another date. We were furious and told them that we are not rescheduling for another day and asked the worker to come back on the day of. The worker came three hours later and had the opener installed, of course with no outstanding fees. The expected date for this process to be completed was July 10th but the Door Pro installers had to make four visits and we had to make numerous calls to have it finally completed on August 30th. I also want to mention how rude the receptionist had responded to our calls. Our family will not be dealing with Home Depot anymore if these issues are not straightened out.

I find that the personnel are very helpful and they seem to have stock on what I require. The location is central to my area and easy to get to. Parking is never a problem, and the hours of operation are great.

Home Depot installers were good, I was impressed with how fast they installed the product, the guy who did the stairs was impressive. They did a great job cleaning up after as well.

very knowledgeable, very helpful, explained the program on each machine we asked about. Help us to pick our final machine. They helped us load the machine and clearly explained the warranty and explained about a extended warranty if we want to purchase.

We wanted to change the carpeting in our family room, so we went to Home Depot. The service was courteous, helpful and prompt. They set us up with an installer who came to our home to measure the area, and within a week, we had a new carpet in place. It looked great and was installed very well. That's service!

My husband decided to take on the daunting task of ripping up the carpet and replacing it with tile on our stairs. there were a lot of steps with this, including reinforcing the stairs to take the added weight of the tile, plus the people trecking up and down the stairs. Home Depot had many ideas to help with the reinforcing, as well they were easy to run to to grab an extra nail or two as needed. as well when we were picking out the tile we wanted for the stairs, the Langley one didnt have as many as needed to complete the project, so they looked up the tile in the computer and then called the other store to make sure they did have the tile we needed and then had them look at the tiles to make they werent scratched, chipped, or broken and that the count in the computer was accurate. they had the other store set aside the tile for us and when we went there, they knew we were coming. it really was great service.

Friendly very knowledgable staff made our experience a truly delightful one. Products were very very very easy to find. The staff at this location were also handy and ready willing and able to help us.

The service at Home Depot was exceptional. The employees are always so helpful, and ask the customers what they can do to help. I am always in and out quickly due to the great help of the staff. It really helps to make my projects go smoothly. Thanks

The staff at the home depot is reasonably helpful in assisting us with selection. In particular the flooring department. Although we never ended up buying carpet from them due to price they were helpful in setting up appointments and measuring the floor layout.