Home Depot - Gerrard St E

We purchased a central vacuum from the Home Depot location on Gerrard Street East. Service before the sale was excellent. Paul and I discussed installing the unit including potential pitfalls and tips to make things go smoothly. Service after the sale was another matter entirely. Paul transferred to a store outside of Toronto and the remaining staff were always off helping other customers. When I did track down a customer service associate (CSA), he was initially confused by my questions( Paul's tips were not part of the instruction manual) and it took forever to explain what I had done to that point. Once the CSA got up to speed, he was able to help. My lesson: Follow the written instructions unless you know what you're doing.