- Approximate cost of services:
- $7,000.00
- Company Response
We appreciate the 10 out of 10. The installers are thankful for your hospitality. Thank you very much for your business.
We appreciate the 10 out of 10. The installers are thankful for your hospitality. Thank you very much for your business.
Thank you very much. It's wonderful to see quality of our doors, workmanship & customer service being appreciated.
Really appreciate the detail review. Thank you very much.
Mastergrain Fiberglass Front Door
Really appreciate the detail review. Thank you very much.
Thank you Carol for taking the time to write the review. We appreciate it very much. We know you will enjoy your new door for many years to come.
New doors and windows by Home Decor Window & Door Centre Inc
It was a pleasure to meet you at the Home Show and happy to hear all the good things you had to say. Thank you for sharing your thoughts on HomeStars.
We sincerely appreciate your feedback. Thank you very much.
Looks great but lots of problems
It’s unfortunate you chose to react this way instead of appreciating the prompt service we were ready to offer you. With respect to the lock, it was under warranty and as a responsible company we ordered you a new one from California,had it FedEx to us and replaced it at no charge to you. From the pictures you sent, there is clearly no issue with the beautiful door we built for you. The issue you have is a sweep with a torn rubber. As you are fully aware, wear & tear isn’t covered under the warranty. We all like free service, but unfortunately as a company we do have to charge and you were only being charged for the service call. Cost of sweep & labour to colour match and paint weren't included. This is no different than having to replace worn brake pads in a car. Irrespective of how much we pay for our cars brake pads replacement aren’t free. We tried to help out but instead you chose to hang up on our service rep. The rating of 2 out of 10 is rather spiteful considering the service we offered. We wish you well on your future projects with Home Depot.
Thank you Robyn for spreading the good words. It was a pleasure working with you. We look forward to working with you on your next project!
Thank you Mehran. It was a pleasure dealing with you. We look forward to doing business with your families and friends.