Reviews

10/10

We were quoted all of the windows and doors in our home (except 1) and have gone ahead with half of the work so far. The front window is very large and is just beautiful now. We also had a basement window that needed to be cut from the concrete. Both were a lot of work, look great, the service was excellent, very professional. We will continue with the next phase of the replacements this summer. 100% would recommend this company to others!

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Company Response

Thank you Lesley for your review! We try and accommodate all our customers with their requests; no matter how large or small. Recommendations and referrals are the best advertising of all. We would be pleased to service your work-scope this summer.

10/10

We bought doors to enclose our laundry room which is in the hallway of the basement. Everything from the consultant who came to take the measurements and give the quote, to the installation, the gents who did the install, and the final product but far exceeded my expectations. It looks better than we could have imagined and there is a 10 year warranty!

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Company Response

Thank you for your kind words. This makes our work very enjoyable!

2/10

We bought a new front door. It looks great but has had quite a few issues. We have never been happy with the lock, it is very temperamental. The door handle broke on the second day we had the door - they fixed it in about a week. Now the seal is broken at the bottom of the door, when it is less than a year old. We wonder if the frame is too tight? Cold air is leaking in. They want us to pay $95+tax to have a service guy come and look at the door seal. I would find this reasonable if the door was maybe 2 or more years old. I understand that the seal is wear and tear but again, after less than a year? So my door will now cost $5400 + $100 a year in maintenance to have the seal replaced? I did NOT hang up on the service guy, I explained, heard him out and said "no thank you" We regret the money we spent on this door ($5400!!!) although it looks good, we should have gone to Home Depot :-(

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Company Response

It’s unfortunate you chose to react this way instead of appreciating the prompt service we were ready to offer you. With respect to the lock, it was under warranty and as a responsible company we ordered you a new one from California,had it FedEx to us and replaced it at no charge to you. From the pictures you sent, there is clearly no issue with the beautiful door we built for you. The issue you have is a sweep with a torn rubber. As you are fully aware, wear & tear isn’t covered under the warranty. We all like free service, but unfortunately as a company we do have to charge and you were only being charged for the service call. Cost of sweep & labour to colour match and paint weren't included. This is no different than having to replace worn brake pads in a car. Irrespective of how much we pay for our cars brake pads replacement aren’t free. We tried to help out but instead you chose to hang up on our service rep. The rating of 2 out of 10 is rather spiteful considering the service we offered. We wish you well on your future projects with Home Depot.


First Review

10/10

Kent has been our lawyer throughout the last 3 buy and sell's over the years. He is accurate, trustworthy and processional. He caught an error overseen by 2 other real estate lawyers which could have been a very serious issue. I recommend him to everyone!!!

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10/10

This is the second move with this company. They are on time, never mess around, never need to be told what to do, and work hard. What more could you want?

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Company Response

Thank you Lesley!looking forward for the third move :)
Regards,
Toronto Pro Moving Team

10/10

Settling price and details were clear and easy with Marian, and he sent Kurt and John to help with my move. They were on time, worked hard, and the best part is I didn't have to watch over them nor tell them what to do. They even unhooked a very large tv with many wires from the shelving unit and packed it up and carried it over with much care and without me having to ask or direct them. I was more than impressed with these 2 movers!

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Company Response

Thank You!
Happy New Year!
Sincerely,
Toronto Pro Moving Team