Highland Furniture

We purchased our furniture from this store. We were promised excellent service when we bought the furniture.

We purchased Sofa and love seat, dinning table with hutch/buffet and 6 chairs, and full bedroom set. We spent $5,000 with this company.

When we received the furniture we found that the leather part of the sofa and the love seat had damages. There is a big scratch on the top of the love seat and a hole.

The dinning room chairs that were delivered had a different fabric color than what we ordered.

They also caused several damages to the interior walls in our dinning, living and bedroom areas on our house.

We called the store and they refused to replace the damaged love seat or refund our money or even honor the warranty. They also refused to replace the dinning room chairs with what we ordered.

The store manager gave us bad attitude and refused to listen to us. She told us they are no responsible and it is our problem. We also had the picture of the dinning table that we ordered but she told us it does not matter how many pictures we have, she will not replace the chairs.

This is the worst customer experience that we had in our life. We ended up with damaged furniture and a dinning room that we did not even order.
No matter how many time we contacted them to request a replacement we were always treated very badly and they refused to replace the damaged furniture.

Buyer be aware and do not make the same mistake we did by buying from this store.