This company is the worst in customer satisfaction. I had them install a composite deck from them. The deck fell apart in 5 years. I complained about it. The told me the company went bankrupt and is out of business. So there was no recoarse. A few years later I approached them and they said they would rebuild it at cost for $16000. I shopped around and found a deck builder that rebuilt the deck with the same product for $5000 less and included more features. Do not go with this deck builder until you shop around. Very expensive and questionable customer service. They don't care about you after they got your money.
- Approximate cost of services:
- $16,000.00
- Company Response
Hi Rick,
First of all we would like to apologize for the issues you had with your decking product. The composite decking industry has gone through a learning curve and unfortunately some of the 1st and 2nd generation products have not held up as warrantied by their manufacturers and some have gone out of business. We had no way of knowing when your deck was installed that the manufacturer would have material issues. We have always warrantied our workmanship but the material warranty has always come from the manufacturer which unfortunately in your case went out of business. Our Kitchener/Waterloo rep did his best to help by visiting your site and by providing you with a quote for an alternative product with a discount for a Fall build. You chose to go with a different contractor and we are happy your deck issues were resolved. To say our company is the "worst in customer satisfaction" and to say we don't care about our customers after we have your money is completely false and unjust. We returned your phone calls and did our best to come up with a reasonable solution to your issues. We want to thank-you for initially choosing our company for your deck project and although there is not much we can do when a manufacturer goes out of business we do apologize for the issues you encountered with the product. I hope you are enjoying your new deck.
Hickory Dickory Decks Management