Repair of chimney from gas fireplace
The gas department gave us a violation for a hole in a chimney pipe. Hamco charged $96 to come and see it. When they got back to us four days later, they told us that we needed a new gas fireplace.
I called the gas department, and was told I did not need a new gas fireplace, after all. I feel like Hamco was attempting to sell us products and services we didn't need.
As injury to insult, the lady who answers the phone would not put me through to a manager. Overall, a very unpleasant experience, and I'll be going elsewhere with my business in the future.
- Approximate cost of services:
- $0.00
- Company Response
EXTERIOR B-VENT TYPE CHIMNEY NOT ALLOWED TO BE REPAIRED AS PER ONTARIO GAS UTILIZATION CODE. THIS TYPE OF CHIMNEY REQUIRES ANNUAL INSPECTION FOR THE SAFETY OF THE OCCUPANTS OF THE DWELLING. ONCE THE EXTERNAL CHIMNEY FALLS INTO A STATE OF DISREPAIR, AS THIS CHIMNEY HAS, IT IS NO LONGER ALLOWED TO BE REPAIRED AS PER CODE AND MUST BE CONDEMNED. UNLESS
THE EXISTING APPLIANCE USING THE EXTERNAL CHIMNEY IS APPROVED FOR ALTERNATIVE VENTING OPTIONS, THERE MAY BE NO OTHER ALTERNATIVE BUT TO REPLACE THE APPLIANCE AS WELL. OUR CHARGES WERE AGREED TO PRIOR TO SENDING OUT A SERVICE TECHNICIAN AND ARE FOR THE TECHNICIAN'S PROFESSIONAL ADVICE, SERVICE RESPONSE, AND TIME.