We bought a 15 year old home and developed a renovation plan for the interior. Hallmark came to provide a quote when promised (imagine that!), had excellent quality choices and competitive pricing. We dealt with two individuals - Josie who helped us with area carpet choices, and Merv who handled the wall-to-wall installation. They co-ordinated well with our other trades and the carpets were delivered and installed on time. We are a little disappointed with the after sales service as we have been waiting for someone to come and fix a small buckle in one of the bedrooms. When our dog chewed the corner of our expensive area rug, Josie had it picked up immediately, arranged the repair and delivered it a few days later. My tears had dried by then. Overall - a good company to deal with.