Hallmark Carpets Ltd

Love our carpet! Ordered a custom area rug - professional service, on time delivery friendly knowable staff.
We'll be repeat customers in the future. Thanks again Soup for your help.

I used Hallmark Carpets in a previous project and was more than satisfied then so my choice of supplier this time was easy. Hallmark prices their carpets as an "all in" price -- the price you see on the carpet sample in the showroom includes the carpet itself and quality underlay, removal and disposal of the old carpet and underlay, moving furniture, installation of the new underlay and carpet and taxes. Besides their easy pricing system, I very much appreciated that Hallmark would move furniture pieces for me. In the showroom, Josie was most helpful by guiding me through the various types and qualities of carpet and their installer, Mario, was delightfully professional. I wouldn't consider going anywhere else!

When looking at Shaw Carpet broadloom, I asked about off-gassing and was told that carpets gave off less gasses than paint. Once installed, I could smell & taste the gasses. Researching, I realized that I did not want to sleep with a toxic gas mixture. 4 months later, the carpet is sitting in my spare room still giving off toxic fumes. I feel very poorly treated by Hallmark Carpet as they took no responsibility at all for having told me that the carpet would be low in emissions. What has happened to customer service?

We bought a 15 year old home and developed a renovation plan for the interior. Hallmark came to provide a quote when promised (imagine that!), had excellent quality choices and competitive pricing. We dealt with two individuals - Josie who helped us with area carpet choices, and Merv who handled the wall-to-wall installation. They co-ordinated well with our other trades and the carpets were delivered and installed on time. We are a little disappointed with the after sales service as we have been waiting for someone to come and fix a small buckle in one of the bedrooms. When our dog chewed the corner of our expensive area rug, Josie had it picked up immediately, arranged the repair and delivered it a few days later. My tears had dried by then. Overall - a good company to deal with.