We were in the process of doing a major renovation to the entire main floor of our house. We needed a new insert and chimney liner.
The installation people damaged our new floors and were not careful on the install. After the install there was a problem with the ignition system to light the pilot.
They said they would send their best person to do the repair. 2 1/2 hours later the job still wasn't done.
When they did come back they noticed a broken log and in turn blamed us for the damage. Why wasn't this picked up on an earlier visit? They reluctantly replaced the log and finally did get get everything working.
Their "Best" man is far from best.