George Kent Home Improvements Ltd

The job was done professionally, on time and at a very reasonable price. Much more reasonable than any other quotes that I got some of which were double. I would recommend this company to everyone and am also considering future work done by them.

I ordered a front door from George Kent on June 13/08. In the middle of August the door and installation took place. After the old door was removed and the new frame was istalled I noticed the new door was the wrong colour. They agreed to installed the door and re-order another door, the right colour. The second door, the right colour this time, arrived end of September and was installed, but the hand grip, which I provided, was not working properly, but the installer said it may work its way out. Two days later it came to our attention the door was dented. I asked George Kent if I could have the first door painted the correct colour because it was free of dents, I agreed to pay for the repainting of the door. He said it could be done, but it would cost $650 more even thought I was giving back the second door. I thought the price was too much. This matter could not be rectified to a mutual agreement. So now I am left with a brand new door that is damaged and I had to pay a locksmith $230 dollars to fix the door door lockset. The locksmith did say why the lockset didn't work properly was the holes for the lockset had been drilled out of alignment.

Installing new windows is a very difficult task. George Kent were very professional from the time of estimate to the time of delivery and installation and also in terms of follow-up. I would strongly recommend them for roofing.

The front door we ordered was more than 2 months late. When the installer removed the old door and frame he left large holes in our interior wall. He refused to fix them because he said that wasn't part of the contract. I complained to George Kent and they sent the same installer back except he didn't show up at all. They never did fix the problems and I ended up having to pay another company to fix the holes in the wall and install and paint the trim.

Promised window installed in 6 weeks with 10% down payment and signature on the contract (end of September). I had to call 3 or 4 times after 3 weeks just to get the installer to come take the final window measurements. Window installation began finally the week before Christmas. Installers left broken glass on floor, ripped the upholstry on couch, and then did not show up the next day as promised. Job finished one week after Christmas. Now company is denying they are responsible for damage to the couch. Windows look good but were made by a manufacturer who delivered windows to George Kent. Customer service appauling. Company does not honour commitments, and denys responsibility for accidental damage. I would never recommend.

A good company I believe but a really BAD salesperson who was not interested in anyone but himself. Completely dishonest when trying to win my business. He was very professional but once he took my deposit cheque everything went downhill. I would never do business with the salesperson again but would give the company another try.