George Kent Home Improvements Ltd

Roofing
Mississauga ON L5T 1Y3
Write a Review
Write a Review

Recommended Professionals

97%(82 reviews)
92%(175 reviews)
98%(267 reviews)
97%(82 reviews)
92%(175 reviews)
98%(267 reviews)
HomeStars
Roofing
George Kent Home Improvements Ltd
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

79%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for George Kent Home Improvements Ltd

Average customer rating:
9.1 10 (150 reviews)

Sort by

John in Erin Mills
John in Erin Mills
2 reviews Toronto, ON
2/10

Replacement of front entrace door

I ordered a front door from George Kent on June 13/08. In the middle of August the door and installation took place. After the old door was removed and the new frame was istalled I noticed the new door was the wrong colour. They agreed to installed the door and re-order another door, the right colour. The second door, the right colour this time, arrived end of September and was installed, but the hand grip, which I provided, was not working properly, but the installer said it may work its way out. Two days later it came to our attention the door was dented. I asked George Kent if I could have the first door painted the correct colour because it was free of dents, I agreed to pay for the repainting of the door. He said it could be done, but it would cost $650 more even thought I was giving back the second door. I thought the price was too much. This matter could not be rectified to a mutual agreement. So now I am left with a brand new door that is damaged and I had to pay a locksmith $230 dollars to fix the door door lockset. The locksmith did say why the lockset didn't work properly was the holes for the lockset had been drilled out of alignment.

Approximate cost of services:
$1,200.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Grip set purchased by customer was an end of the line set of hardware. We clearly wrote into our contract "Customer to supply hardware George Kent Home Improvements not responsible for hardware problems". Had the customer used our Weiser hardware it would have been under warranty. No locksmith necessary. The holes are drilled at the factory by the manufacturer on precision equipment, not on site.
To take the original door, package it somehow, transport it to the factory, have them mask it and paint 2 colours, package it and have a man go back again to pick up and transport to customer, install the door and customers hardware $650.00 was not unreasonable.

Sangita in Mississauga
Sangita in Mississauga
2 reviews ,
6/10

Windows

Installing new windows is a very difficult task. George Kent were very professional from the time of estimate to the time of delivery and installation and also in terms of follow-up. I would strongly recommend them for roofing.

Approximate cost of services:
$20,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
2 of 2 people found this review helpful.
Was this review helpful?
Bob from Mississauga-5256
Bob from Mississauga-5256
1 review Toronto, ON
2/10

New Front Door

The front door we ordered was more than 2 months late. When the installer removed the old door and frame he left large holes in our interior wall. He refused to fix them because he said that wasn't part of the contract. I complained to George Kent and they sent the same installer back except he didn't show up at all. They never did fix the problems and I ended up having to pay another company to fix the holes in the wall and install and paint the trim.

4 of 5 people found this review helpful.
Was this review helpful?
Disappointed in Swansea
Disappointed in Swansea
1 review Toronto, ON
2.8/10

window replacement

Promised window installed in 6 weeks with 10% down payment and signature on the contract (end of September). I had to call 3 or 4 times after 3 weeks just to get the installer to come take the final window measurements. Window installation began finally the week before Christmas. Installers left broken glass on floor, ripped the upholstry on couch, and then did not show up the next day as promised. Job finished one week after Christmas. Now company is denying they are responsible for damage to the couch. Windows look good but were made by a manufacturer who delivered windows to George Kent. Customer service appauling. Company does not honour commitments, and denys responsibility for accidental damage. I would never recommend.

2 of 2 people found this review helpful.
Was this review helpful?
Company Response

This customer called our office when the installation was complete and said the installer had torn her couch. The installer had no knowledge of the torn couch. He is an excellent worker who has been with the company for years, and still is.
The salesman attended at the house and told the customer to get an estimate for repair, invisible mending or whatever. Bearing in mind this was on an older piece of furniture,we were aghast that the customer did not submit an estimate but reduced her bill by, one thousand nine hundred and seventeen dollars and fifteen cents ($1,917.15). We called the customer but there was no reasoning with her and she closed the conversation by saying "I know all about home improvement companies, they make a lot of money" and slammed down the phone.
We settled this by reducing the balance by $700.00 and the customer paid 2 years interest. To-day we still have not seen an estimate for repair.

Nada in Mississauga
Nada in Mississauga
1 review Toronto, ON

First Review

8/10

Window Replacement

A good company I believe but a really BAD salesperson who was not interested in anyone but himself. Completely dishonest when trying to win my business. He was very professional but once he took my deposit cheque everything went downhill. I would never do business with the salesperson again but would give the company another try.

3 of 3 people found this review helpful.
Was this review helpful?
Company Response

Customer was in our showroom a couple of times. Salesman had meetings at her home; met customer at Square One shopping plaza at her request.
Finally signed a contract after approximatly 2 months time. Customer called the next day and asked us to hold up the order. We did not cash her deposit cheque. The salesman hand delivered the cheque back to the customer the next day along with a letter wishing the customer success with another company. Honest salesman still with company reaping the benifit of repeat business and referrals.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about George Kent Home Improvements Ltd

George Kent first opened in 1949 and has since completed over 80, 000 installations. We offer home improvement services for the entire Greater Toronto Area from Oshawa, to Newmarket, to Orangeville, to Burlington, including Oakville, Milton, Brampton, Woodbridge, Mississauga, Etobicoke and all of southern Ontario. With this many years of ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Roofing pros in Oakville?