I have worked with GEM Windows previously in providing a window solution for our home. I'm always very please with the results and the experience and this time was no exception. A front facing window needed replacing and I was very impressed by the quick response for a quote as well as the suggestions made for the window solution. Although it was a long wait because they were so busy, GEM managed my delivery expectations so that I wasn't anxious. The new window was installed today and the installers were fast, efficient and kind. They took the time to ensure I knew how to work the window and it looks great! Thank you!
- Company Response
Thank Grant, for the kind words. We hate delays as much as our customers. We know that rescheduling can be a costly inconvenience for you as well as GEM. Unfortunately, sometimes there are good reasons for a delay and we try to work closely with our customers to minimize any pain. I'm glad we were successful with you!