We have already referred Gem to a relative looking for parts for their casement window.
Jim at Gem is a very helpful, knowledgeable and approachable guy, apparently the only person in charge of and with access to the parts department. Be sure to phone ahead to make sure he is there to save yourself a trip.
We bought replacement parts for two casement windows and the replacement lock part for a sliding door. Jim readily explained and willingly demonstrated, using a window on display in the store, how to properly and easily (yet to be seen!) install the window parts.
The price was reasonable, too, compared to the prices I saw at a leading box store with similar but not the correct hardware we needed.
- Approximate cost of services: