We purchased new windows and had them installed in July 2013. Overall the windows and doors are fantastic. The installation was quick and very well done. In our experience communication and accountability were the biggest issues. We noticed some minor deficiencies after the installation and it took 6 months and a negative review on Homestars to get them addressed. (see original review) The installer initially called the day we arrived home with our newborn and we explained the timing wasn't ideal. He said he would call the following week to set up a more suitable time. After 6 months of unreturned messages to the installer, local manager and head office, it took my initial negative review to get the ball rolling. Within a few hours of the review being posted I received calls from the installer, local manager and head office. We were told we were victims of miscommunication. The local manager thought the installer was taking care of it and never followed up with us to make sure. The installer thought he had called and left a message for us. Understandably one of our messages to head office was left during their holiday shut down, which would explain a delay, but doesn't explain why we didn't receive any response to that message or others left in previous months. In the end both the local manager and the installer showed up to fix the problems and it took them less than an hour. It's unfortunate because all of our frustration and dissatisfaction could have been avoided if someone had just returned a call back in September.