Clera Windows + Doors

We were impressed with the installation, it was fast, and they cleaned up after. The windows certainly make the house look a lot nicer. We are looking forward to seeing savings in our energy bills.

We had five windows replaced by Clera Windows and Doors. Rod explained the advantages of the new windows Kurtis and Borin did a great job installing the windows. We are very happy with our new windows.

Some bumps along the way with patio door installation regarding wiring (an outlet needed to be moved) which resulted in some problems. My husband had to do some unexpected exploration in our basement ceiling to find where wires were resulting in taking apart a bulkhead. Installer then ran wires from basement up to where outlet was (that had to be moved). Husband also had to buy wiring supplies from Rona. We expected the process would just be about moving the outlet over as we discussed on consultation visit with the installer. I understand things don't always go as planned though so we tried to be understanding and do our part to help him in rewiring the outlet. In process some mud was tracked on our wood stairs leading to the basement which were in process of being stained (now have to resand them again), wish they would have laid sheets where they walked. For the previous installation of windows and side door installer put a scratched handle on one window but told me it would be replaced when he came back to install patio door (their 2nd visit). He didn't have the right part on his second visit so wasn't able to. Said he'd be back Thurs to do it but was no call, no show. I had some issues with getting ahold of someone within company to have issue resolved which led to leaving this review. Dennis followed up immediately after posting review and installer came by and fixed the handle asap. Would have been better not to have to chase after them to properly finish our job before going onto next customer but we are overall pleased with the windows and doors. Cannot give a 10 rating because of customer service issues along the way but end result was good. Had the sense these contractors are being pushed hard to do as many jobs as possible and in process are not able to give proper attention to current customers in terms of follow-up on any issues. This needs to be addressed better within company for better customer satisfaction.

My husband and I needed to update our windows, so a friend of ours highly recommended Drew Bonsfield. Drew was FANTASTIC! He was extremely professional and very courteous. He completed the work in a very timely and effective manner, arrived promptly at the agreed upon time, and made sure to tidy up after the work was completed. Drew helped us select the windows that were best suited for our needs and helped us stay within our budget. We will certainly use Drew Bonsfield and Clera Windows for any of our future window or door needs! Thank you so much Drew!

Having looked on HomeStars for window companies with good reviews, I decided to phone Clera to get a quote. From the initial conversation with Terry Blondin, I understood why the company is rated so highly. Terry was personable and professional, and helped us in choosing the right window styles and design for all our windows. Avni, who managed the installation, is also to be commended for his professionalism. He and his crew were efficient and skilled. The windows look fabulous, and I believe really add to the appeal of our century home.

We had Clera in to do a few of our windows. The quality and workmanship were top notch! I have and will recommend them to my friends and neighbors. Thanks for the great job John and Mike!

We had 3 large Windows done by Clera Windows. Our sales rep was Gareth Jones, he was very friendly and gave us all the information that we needed to choose clera. We are very happy with our Windows. Can't wait to get new doors!

I am delighted to have had Clera Windows bring their product excellence into our home. We had a most personable consult and sales process with Chris and what a great experience this Reno has been! The team was efficient, professional and a great example of how a trusting company earns their reputation. Our family is in love with the way our new windows maybe brightened up our home and gave it a fresh new look! I will not hesitate to acquire their services in the future and definitely recommend it to friends and relatives! Thanks Chris for everything!

Rick was our sales rep. When he made the sales call, we had yet to do 100% of our due diligence so we were hesitant to commit. He was personable and very persistent and at the end, he sold us on replacement doors for both our main entrance as well as our basement w/o. After the sale, Rick was very responsive and made sure we were satisfied with our decision. He even let us change the glass style/pattern (to a more expensive design) at no extra cost!

Miguel was our installer. Having watched him at work, I could tell he is very experienced and skilled at his job. Miguel and his team worked promptly and cleaned up after themselves. I was very impressed with their workmanship and the quality of the installed product.

I gave a 9/10 because I had to follow up several times with Miguel to get an update on when the doors would be ready and his availability (he had said it would take 4-5 weeks and I started inquiring after hearing nothing for 5 weeks). Also, Miguel and his team left in a hurry after the installation. Even though they did a great job, it would have been nice if he had taken the time to talk me through what they had done and gave some pointers on care/maintenance.

Overall, despite a few shortcomings, I would highly recommend this company if you are thinking of replacing your exterior doors. We are very happy with our new doors – they are everything as promised, at a reasonable price too.