Clera Windows + Doors

Windows & Doors Installation & Service
31 Pennsylvania Ave. Vaughan ON L4K 5V5
Write a Review
Write a Review
Website
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

87%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2020 winner 13 timesBest of 2020winner 13 times

Reviews for Clera Windows + Doors

Average customer rating:
9.4 10 (2533 reviews)

Sort by

typostora
typostora
1 review Brampton, ON
10/10

Windows and door replacement

Windows and front door installation.
Great job from start to finish.
I recommend CLERA WINDOWS to everyone that needs good products.

0 of 4 people found this review helpful.
Was this review helpful?
Company Response

What a beautiful review. Thank you very much for your feedback.

steven in Toronto
steven in Toronto
0 reviews Toronto, ON
10/10

Window replacement

I contracted Clera to replace 7 windows in my Century home. The windows were ready on the date promised and work began on the agreed date. I was happy to see that the technician (Barry) that measured the windows was also the installer. All my windows were installed to my satisfaction with a professional finish. Barry and assistant kept me informed of the progress during the job and were open to a few modifications requested. There is a signifcant improvment in heat retention in my home and traffic noise is almost unnoticable. I would highly recomend Clera.

0 of 7 people found this review helpful.
Was this review helpful?
Company Response

Your new Clera products will provide you with years of superior performance, Steven. We're very happy that you're happy!

kmroberts
kmroberts
1 review Cobourg, ON
10/10

Bedrooms and living room

The windows are lovely. The installers did an excellent job; very friendly, professional and they did a great job cleaning up the worksites. I wouldn’t hesitate to recommend Clera Windows.

0 of 7 people found this review helpful.
Was this review helpful?
Company Response

You're going to love your new window and door from Clera, Kmroberts. Great investment in your home. Thank you, for choosing Clera.

pjdicks
pjdicks
0 reviews Caledon, ON
10/10

windows and doors

really nice guys to have in house, good job just a few nails we had to deal with when started to paint the trim!!1 Very pleased!!!

0 of 7 people found this review helpful.
Was this review helpful?
Company Response

We are so pleased that you're happy with our products and installation, We truly appreciate your kind words!

Don t.
Don t.
0 reviews St. Thomas, ON
5/10

2 patio sliders

2 sliders required parts that never were looked after so I repaired myself , 2 B/R windows that I had to remind sales 2 weeks after the contact was signed that I was still waiting for measuring, signed

7 of 7 people found this review helpful.
Was this review helpful?
Company Response

Hi Don,
Thank you for giving us your feed back. We apologize for your negative experience. At Clera we strive to ensure that our customer's are satisfied with our services. We will like to learn more about your situation and what exactly happened. So, please call me @ 905 738-1870 x240

Regards,
Rita

Vanessa in Burlington
Vanessa in Burlington
0 reviews Burlington, ON
10/10

We love our new doors from Clera!

John in Burlington was fantastic to work with. His consultation provided many door options and styles. He answered all our questions and provided thorough selection process to get us exactly what we wanted. When Trever and the installation crew showed up, they worked quickly and professionally to install the doors. They were able to remove the old doors, fix the entry way structural issues and install our new door. We truly appreciate the good quality, well functioning doors that are much more secure and beautiful to look at!

0 of 7 people found this review helpful.
Was this review helpful?
Company Response

It's always great to get positive feedback from our customers, Vanessa. It's deeply satisfying to know that we've made your home a little bit better!

Toula V.
Toula V.
0 reviews King City, ON
10/10

Patio door. I needed service for a new door handle

Rita was very helpful and such a pleasure to speak with! She was very knowledgeable about the product, which made my experience great!

0 of 7 people found this review helpful.
Was this review helpful?
Company Response

Hi Toula,

Thank you for your wonderful review!

Rita

Dino L.
Dino L.
0 reviews Richmond Hill, ON
10/10

Patio door & windows

After getting several quotes I decided to go Clera, a reliable Canadian company with 43 years of experience in the field. The workmanship and product are highest quality. When I needed a new kick lock Rita from the service desk came to my rescue and got me the part within three days. I highly recommend this Canadian company to all who require new windows and doors

0 of 7 people found this review helpful.
Was this review helpful?
Company Response

Hi Dino,
Thank you so much for the great recommendation and the 10 stars review. We are thrilled that you are very happy with your windows and patio door.You and your wife will enjoy them for many years to come.It was my pleasure to assist you with the issue you had with the kick lock.
Regards,

Rita

Tegan in Toronto
Tegan in Toronto
0 reviews Toronto, ON
0/10

Windows and Doors

Clera provided the worst customer experience I have heard of: errors, poor estimates, rude and aggressive, late, non-responsive, and non-apologetic.

We got quotes from a number of companies and went with Clera based on price and some online reviews. The salesman, Muneeb followed up with us regularly while trying to make the sale. Once the sale was made he actively avoided my calls. He had given an estimate of 6-8 weeks for installation but that was 6 months ago. Installation happened 10 weeks late and 2 of the windows were wrong.

While awaiting installation I would follow-up on average 4-5 times before I'd get a response from Muneeb. He told us the product was ready for install 3 times and we would set dates, make arrangements with work, and each time he would delay install further as the windows weren't actually ready. Multiple times I would call Muneeb from my phone # and it would go unanswered. Twice I called right away from a different number (e.g. my co-worker's) and he picked up immediately. When I got upset and called him out on the fact that he was deliberately screening my calls he reacted by hanging up on me and sending a completely unprofessional email and even called me trailer trash.

Throughout this ordeal I've contacted Diana - she did not respond to my email.
I tried to escalate the situation, I even left messages for the owner - Steve, but never heard back from him.
I contacted Raj - the VP Sales, he called me a few times the week before the install to confirm it was taking place - this was the 3rd scheduled install date, 16 weeks from the order date.

The windows were installed and two of them were wrong. The lead installer, Alex, showed us his drawings which were correct; however, Muneeb had input the wrong specs for the order. Raj promised the correct windows would be rush ordered and done in 2-3 weeks. 7 weeks later we have 1 of the windows corrected but Muneeb made ANOTHER error with the order. I didn't realize this level of incompetence was possible.

My husband finally followed up one last time and the last window was installed correctly after 7 months of dealing with this company (remember the initial estimate was 6-8 weeks). They never once provided us with updated estimates or notified us of potential delays. We were given excuses and met with aggression when trying to resolve their mistakes. No one has apologized or taken ownership for any of the delays, errors, or poor service provided.

10 of 11 people found this review helpful.
Was this review helpful?
Company Response

Dear Tegan,

Please accept our sincere apologies for the inconvenience you may have experienced in respect to your window and door purchase. At Clera, we take pride in ensuring that our customer’s are always satisfied with their purchases. After reading your review, it looks like we unfortunately did not meet your expectations. Upon reviewing your situation, we narrowed the cause that incomplete information was provided by the Sales branch to the production department which delayed the entire process. While your windows were ready in time, the doors were delayed due to supplier issues. We wish that the sales branch would have informed you that your door with the custom shaped transom and with the matching decorative glass will take much longer than anticipated. It’s my understanding that you and your husband Bryan have been in contact with our VP last year and he did apologize for the delay and arranged to have everything sorted out to the best of his ability, considering the tight install schedule in late Fall. We have taken steps to ensure that this will never happen again.
Because we deeply value your relationship with Clera Windows & Doors and are committed to providing you and all of our customers with the highest level of service, please let me know what I can do to help in this matter.

My name is Rita and I can be reached @ 905- 738-1870 x240

Julia
Julia
2 reviews Oakville, ON
10/10

Great service and products and a pleasure to work with

We are happy we chose Clera windows to replace all of our windows ( 10 in total including a very big front window). Greg was very helpful explaining the different options and answering any questions and concerns. Right after ordering the new windows Trevor came by to verify all the measurements and get an overview of the project. It was especially nice to know beforehand who would be coordinating the installation. Our windows were ready in the time frame we had been told. Greg not only knows the theory but also the practical side of window installation. He lend a helping hand on the first day to Trevor and his crew. Together they very efficiently took out all the old windows and put the new ones in in one day, while trying to keep the cold draft through
the house to a minimum. Under Trevor's skillful guidance the crew finished the installation on the second day. We very much enjoy the clear view through our beautiful windows and the ease of operation. Thank you to the whole Clera crew.

0 of 10 people found this review helpful.
Was this review helpful?
Company Response

We are so pleased that you're happy with our products and installation. Julia. We truly appreciate your kind words!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Clera Windows + Doors

Clera Windows + Doors by FM Industries has been manufacturing and installing windows and doors throughout all of Ontario since 1978. They add beauty and value to nearly 1000 homes every month and can easily service the entire province via one of their 37 sales and installation offices.

Clera Windows + Doors has been recognized as one of Canada’s Best 50 Privately Managed Companies and the City of Vaughan’s Company of the Year. Clera was recently awarded the Houzz service award for 2014 and is a proud recipient of the Homestars Best Award for 2012 and 2013. Add to these achievements a stellar A+ Better Business Bureau rating and you’ll understand why Clera Windows + Doors is the best choice for new windows and doors for your home.

We manufacture. We install. You save.

Toronto, East York, Stratford, Goderich, Oshawa, Essex County, Pembroke, Ottawa East, Ottawa West, Kitchener, Orangeville, Welland, Barrie, Newmarket, Peterborough, Belleville, Cobourg, Kingston, Brantford, Guelph, Oakville, Mississauga, Kanata, Brockville, Woodstock, London, Cornwall, Burlington, Hamilton

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
windows and doors, vinyl windows, replacement windows, new windows, casement windows, double hung windows, awning windows, slider windows, fixed windows, replacement windows and doors, new windows and doors,
SERVICES
windows and doors installation, replacement windows installation, new windows installation, brick to brick installation, retrofit installation, custom windows installation, custom colour windows and doors installation
BRANDS
Clera Windows & doors,
STYLES
Casement windows, Fixed Windows, Awning Windows, Double Hung, Single Hung, Double Slider, single slider, bay window, bow window, shaped windows, custom windows, Entry door, Patio Door, Garden Doors, Single Door, Double Door, Sidelites, Transoms, Side Doors, Back doors
SPECIALITIES
Windows and doors installation, selling direct to consumers, no middleman, no hassle, straight talk, honest approach
WEBSITE
http://www.clerawindows.com/
YEAR ESTABLISHED
1978
NUMBER OF EMPLOYEES
125
RETURN POLICY
None
PAYMENT METHOD
Cheques, Visa, Mastercard, Financing upon approval
MEMBERSHIPS
CSA, IGMAC, ENERGY STAR, BBB, SAWDAC
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Non Prorated Lifetime Warranty.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.