Clera Windows + Doors

Windows & Doors Installation & Service
Vaughan ON L4K 5V5
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Jo in Dovercourt Park
Jo in Dovercourt Park
3 reviews Toronto, ON
9/10

Updated: Door Installation

Clera previously installed windows for me (pre-pandemic) and we were very happy with them. For this review, I purchased a new door+ side window. As the promised delivery date approached and passed, we did not receive any information from Clera regarding possible delivery dates of the door despite attempts from us to get this information. This made it impossible to decide whether we should sell the house with or without the new door. This delay was beyond Clera's control; however, communication regarding possible delivery dates, a reason why the door was late, or why a timeline could not be provided would have made this much less stressful and frustrating. I've amended my original review to a 9/10 because there was good follow-up after the right people were aware of my frustration, the installed door was beautiful, and the door left a wonderful first impression of the home.

Approximate cost of services:
$3,500.00
2 of 3 people found this review helpful.
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Company Response

Hello Jo,

Thank you for reaching out, unfortunately we are unable to identify who you are with the name provided. For further assistance please call me Rita at 905-738-1870 x 240.

Previous versions of this review:

Jo in Dovercourt Park
Jo in Dovercourt Park
3 reviews Toronto, ON
7/10

Update: Door Installation

I've had Clera install my windows before (pre-pandemic) and was very happy with them. For this review, we had an issue with lack of communication regarding arrival and installation of a door for my mother's house and am currently working with Clera to resolve this.
I will provide an update and photo after the door is installed - but have updated my review to reflect the status of this order.

Approximate cost of services:
$3,500.00