Replaced 13 Windows and 2 doors
My wife and I felt very confident we choose the right compony to have our windows and doors replaced by this vendor. Did all what a home owner can do “check out the reviews”.
At the beginning our sales rep AP was good, acknowledged the style and color of windows and doors we wished to purchase, ensure us that he personally takes charge and is on site on all of his projects, start to finish, ya right!!.
Upon the sales guy and installer showing up to do there final measurements and to pick up the deposit did the true BS really begin.
The job to this day is still not completed. it's been already 6 months and counting, they owe us a forested window for downstairs bathroom which will make it the third attempt to get it right.
There are way too many issues to list, plus they have all excuses in the world, more importantly they are never at fault, only the customer are at fault according to them.
Would Not Recommend Them At All, We were totally fooled and got a ugly looking job that we have to live with while they look for the next sucker.
key word on the contract people "retrofit" means no custom windows only standard and not brick to brick, don't be fooled like us.
- Approximate cost of services:
- $17,000.00
- Company Response
Dear Mario Mrasek, Thank you very much or your business and we apologize for the inconvenience. We want to clarify that "Retrofit" is the type of installation which was sold to you but all windows were still custom made to fit your openings. Your sales agreement was signed on March 24th and our plant was closed till May 18th due to Pandemic. We were able to manufacture your windows with in 6 weeks after reopening considering we only had few people working in the factory. We apologize if our branch did not convey the delay due to the Covid-19. On initial installation in July, you did not want windows to be installed retrofit based on our agreement but later you decide to let them finish the installation. During installation, the door got scratched and we have to order a new door panel and also one window was added to the contract at no charge to you which was missed on the sales agreement. On 2nd installation, Installer finish the door and missing window, however, one window was ordered fixed due to very small size. You wanted to make the opening bigger and we ordered a new Awning window at no charge to you. There were some back and forth to finalize the timing between you and installer but we manage to install everything except the frosted glass on the last Awning windows. Once again, we apologize for all the inconvenience and hope you enjoy your new windows and doors for long time. We are all in unprecedented times where it is taking much longer to manufacture products, shortage of raw materials in construction industry, fewer people available to work due to Covid-19 but we all will get through this. Wish you and your family stay safe and healthy during these tough times. Thanks- Clera admin