Recently while undergoing renovations at our home, our contractors were very rough with the opening and closing of our windows and over the course of the renovation several window cranks snapped off . In 2014 Clear Windows installed new windows throughout our home. The customer service Clera Windows provided from sales, installation and 6 years later to warranty service has been a customer's dream. They are easy to work with, understanding and provide excellent customer service. Our recent warranty service call to Clera Windows was very courteous and led to a quick response and resolution. Enduring months of renovations and forced to deal with the dozen or so suppliers, I found the experience with Clera to be quite unique and an extremely pleasant experience. In 2014 we believed we made a smart decision in trusting Clera Windows with the quality of windows and installation; however, the recent level of Customer service we received to replace our cranks solidified our trust! Thanks again Clear Windows. We will continue to spread the value of choosing Clera Windows.
- Approximate cost of services:
- $0.00
- Company Response
Dear Robert,
Thank you so much for for your 10-star feed back and for the awesome e-mail that you send me. It was such a pleasure speaking with you and I am delighted to hear that you had such a great experience dealing with Clera Windows and Doors. Our goal is to always provide the best services to valued customers like you. I completely understand how rewarding it can feel when your problem is solved within minutes and I'm glad that I was able to accomplish that for you.
Once again, thank you for choosing us and for the continuous faith in the excellence of our products and services, something we are committed to and would never sacrifice.
Best wishes to you and Mirella!
Rita