Clera Windows + Doors

Completely unsatisfied and not worth the hassle. This was the second time we used this company. The first time was average, but we were happy with the result.

This time was different. After waiting months for the installation of 4 windows and 1 front door, we were given short notice (2 days) for when the job would start. Out of the 5 items that we ordered, 3 items were incorrect. However, this was not brought to our attention until AFTER they removed our existing windows and door! They reinstalled one of our existing windows, as the new window ordered was too large, then when we decided to not move forward with that window (as they would need to remake the correct size) we had to argue with them to send the crew back out to re-trim the exterior window sill that they had initially removed, which was now just exposed wood. When they returned, they re-trimmed the window in black (our windows are white with cream siding) and we had to ask them to redo the sill again in white. They completely damaged the original trim surrounding our front door and when they found out that we had wanted to keep the original trim, they attempted to puzzle it back together with screws and putty. Ultimately, we kept 1 of the incorrect windows and the door (opens on the wrong side) and they gave us 12% off of the total cost of our invoice (in which there was not a breakdown of costs per item, labour or tax). Our questions and complaints were met with "it is not in the contract" and it felt as if they were more concerned with our contract agreement and protecting themselves, as opposed to doing a good job.