Clera Windows + Doors

After the window was installed and after winter, we began to notice water seepage from around the lower corners of the window frame. We contact Marcelo to come to see this. He made a fully erroneous claim that it was because the snow had been resting against the window. When the snow melted, it backed up into the window drainage channels into the window and into the house. Upon calling Verdun to come in and inspect, we were promptly told that the window was not proper installed in the opening and there was a failure to correctly seal the window into the opening of the house. The water flows the path of least resistance and it did so down the sides of the window and under bottom edges on both sides and under the bottom sill and ingress in through the unsealed area into the wall and sill; hence, the water damage to the walls and window sill. It has been confirmed that snow sitting against the window wouldn’t do this damage, otherwise the same issue would be equally evident in the patio doors that Verdun had installed) less than 3 feet away on the same wall and facing the same deck. The Verdun agent stated that which ever company did this job is lacking in knowledge and seeking to shirk their responsibilities to return and take corrective action and fix the problem they created.