Clera Windows + Doors

I had all my windows (townhouse, so not a super big job) and sliding door replaced two weeks ago by Clera. One of the windows had to be enlarged and that part of the job was stressing me out. So far, I am very pleased with the installation done by Yuri and his team. They removed and re-installed the shutters in the master bedroom (other companies would not do that). Yuri even asked me for the width of the blind in one room to make sure it would fit after the trim was installed. Yuri and one of his teammate came back, as promised, to fix the capping on the enlarged window. So far, I am pleased with the look of the windows and how they operate. Time will tell if I will remain satisfied. One thing which I am grateful for is that the installation was done on a Friday and Saturday to minimize my time away from work. When he came for measurements, Yuri said he might be able to accommodate a weekend install and he kept his word. But I had to remind the salesperson many times that this was important to me and to please make this happen if possible.

The windows were ordered in June and installed at the beg of Oct. In August and September, I tried to contact the salesperson may times to zoom in on an install date. I was not pleased that I had to chase him by phone or text. I found he was getting back to me before the sale but was pretty much ignoring me afterwards. I ended up having to say that I would call head office to find out what was going on for him to text me back that same evening with an install date. I told him many times that it was frustrating not hearing back from him and that made no difference and he did not apologize. The salesperson came to check that everything was ok during the installation but by that point, I had been quite frustrated with him and could not care less if he was there or not.

To summarize: my experience with the sales person is not positive but my experience with the installers was great (pleasant to deal with, I could tell they cared about their jo). And so far, I like the look of the windows, including the new bigger one, and how they operate. I might recommend Clera in the future, Yuri and his team, but not the salesperson (Scarborough area). The least that a salesperson can do is return texts and calls, if only to say they will get back to you a little later with better info. Ignoring a customer, is never a good idea.

Note: If it wasn't for the sub par experience with the salesperson, my rating would have been at least a 9.