We needed to replace the side and roof windows in our solarium. Frank from Clera Windows gave us an estimate using their argon filled windows we selected thinking of the insulating factor.
Unfortunately it did not go great. There were some missed time frames, although Franks communication was fairly good. Once the installation was complete the windows looked fantastic - however we almost immediately noticed leaking from the roof windows. It turns out the windows selected were not suitable for that type of installation. There followed a couple weeks of leaking, phone calls back and forth, etc. Frank was honest and took full accountability from the get go, but it was still a very stressful time.
In the end, we decided since there was already a portion of actual roof which was repaired by our preferred roofers during the original install - combined with a requirement for commercial grade windows on the roof (for which a timeframe to complete was not simple) with wet/cold/winter weather beginning - and considering our original home inspector suggested these types of windows in the roof of a solarium always cause problems; we decided to roof over the entire solarium and requested Clera to pay for our roofers to do it so the insurance could be from a single company - to which they obliged to make it right.
In the end, Clera made it right and stood behind their reputation. Although it obviously would have been nicer to not have to deal with this mistake and it wasn't exactly what we intended, they did their bit and you can trust they will not leave you in a lurch.
- Approximate cost of services:
- $7,000.00
- Company Response
Dear Tristan, We appreciate your honest opinion and feedback on the whole project. Our windows are not designed to be used on roof or any angled wall from ceiling. We take full responsibility as our sales team should be aware of the limitations of our products. Unfortunately, Frank made this mistake but he took full accountability as you said. After consulting you, He was able to rectify the situation up to your satisfaction. We are not able to change the past but we can try to provide the best possible scenario available for our customers, which we did in your project. Thanks - Clera Admin