2ND UPDATE MAY 24/14
We had a new installer come to our home today to replace two of the windows that had cracks in the vinyl. He was extremely professional, helpful and went out of his way to ensure we were (and will be) satisfied with the work. It is evident that our original installers did less than stellar work. It is still unfortunate that it took 3 months for us to have our concerns addressed.
Update - April 30/14
A few days after we placed the review (below) with a rating total of 0 Clera windows contacted us by telephone. The next day someone came to our home to assess the outstanding service issues we had. As of today Clera has arranged to do the necessary repairs within the next 2-3 weeks.
An agreement was made with Clera that we would update this review and we are honouring this agreement. Our review remains low however this is a big improvement over the original rating. We are pleased that Clera (specifically, Vito) has made the effort to assure our satisfaction and accept responsibility for our predicament. Unfortunately, the difficulties we encountered with our specific situation prevent us from feeling justified in making the rating any higher.
Original review below:
We have had a horrible customer service experience with Clera. We chose this company based on the reviews on this website and now we wish we had done better research. We realize Clera gets exceptionally good reviews from most people but we feel like we are caught up in some kind of vortex where we being ignored and forgotten. We simply wish to have a few issues dealt with regarding our newly installed windows. No less than 7 attempted contacts with Clera installers, sales reps, customer service and the the president of the company since January 16, 2014. We are either completely ignored or provided a promise for follow up which never happens. In our latest contact we cautioned them that we were feeling compelled to file a complaint with the Better Business Bureau. They responded that they were grateful we had held off on the BBB complaint and our issues would be addressed within 7 days. 9 days have now passed and it appears we have been forgotten again. Unfortunately, for the first time ever, we filed a complaint against a company (Clera) with the Better Business Bureau. This is really unfortunate as our issues could have been quickly and easily addressed. From a customer service standpoint I will definitely not ever be recommending Clera Windows to anyone.
- Approximate cost of services:
- $10,000.00