after windows were installed two of my window panes developed moisture in between the two panes of glass, then three and now four. After considerable time the company agreed to change the panes but when the time came for installation they demanded $100.00 to re-do the flashing on one of the windows which was poorly installed and according to the company the installer did not have the proper equipment to complete the job. I agreed to attempt to have the proper staging installed which I did but I refused to pay the amount demanded. I wrote to the company in Concord but have not received a reply approximately 4 months later. Very poor customer service.
Today 28 feb 13 at approx 11.00am I received a call from Rog Kain, V/P FM Industries Inc, Concord, On who heard my story and assured me that this matter would be settled to our mutual satisfaction with no cost to me. The local rep has been in touch with me and we hope for a speedy resolution to this matter.
Yesterday I had a pleasant surprise, I had a call from Christopher the tec at Clera windows wanting to know if he could come and install the new panes and repair the flashing. I immediately said yes and shortly after he arrived. He came equipped with everything he needed to do the job. He helped me move the furniture that was in front of the windows left everything clean and he even had an extra pair of shoes to wear in the house. I will certainly ask for him when I install new windows in the future.
Again thanks to everyone who responded to my concerns and now I can boast to my brother-in-law etc about the good decision that I made in choosing Clera.
- Approximate cost of services:
- $7,800.00
- Company Response
Dear Mr. Warren, Sorry to hear about your experience. We did not receive any letter from you otherwise this could have been resolved long time ago. Our service department shows that we made three sealed units free of charge as per our warranty in spring last year and that was last service ticket we have for your file. Our local branch has already contacted you and they are arranging to send an installer to rectify the problem. I believe that we can rectify your problem in timely manner and you will be happy to award a perfect score for us on Homestars - Clera Management