We had a window replacement assessment done for our property in sept or Oct 2021. The sales person was very friendly and convincing about the window. It appears that theyre very good quality and have a good warranty, so we decided to go with them even though its more expensive than some of the other options we were exploring. We paid for more than half upfront. But due to supply shortages, they said they couldnt do the service until Feb 2022. In February we hadnt heard from anyone. I felt like we had to chase the service person about our service date. In the end, he couldnt come until early April. I am satisfied with the end result, and I think the windows look great overall. I asked him if there could be any kind of discount for the delay in service, and he said probably not.
- Approximate cost of services:
- $3,800.00
- Company Response
Hello Private User,
We thank you so much for taking the time to provide us with your feedback. We are delighted that you are happy with the quality of your windows and our warranty. We apologize for the short delay, however all delays are beyond our control. For the first time in modern history, demand, supply and workforce availability are affected globally due to the Covid-19 pandemic. All these disruptions, have unable all manufacturers to fulfill orders on time.
We thank you again for your business and understanding!
Enjoy your new windows!