From start of finish it was a pleasure working with Fireplace Concepts. The owner helped me select the appropriate fireplace for my needs and the install went smoothly. A short time later the pilot light kept blowing out and the owner returned the next day to identify the problem. To rectify the issue some drywall needed to come down and more insulation was added. They did a great job fixing the problem, patching and painting the wall at their expense. It was wonderful dealing with such a reputable company and one that wanted to ensure their customers were completely happy. I would have no hesitation in working with them again or recommending them. It's so nice to see a company that comes through for their customers when so many other companies try to deflect issues and responsibilities.
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