Fiber Protection Services Inc.

When I purchased a cream-coloured sofa for the family room, I knew I was going to need some kind of stain protection for it! A friend highly recommended Fiber Protection Services to me, as she had used their protection and stain removal services in the past and was extremely impressed with not only their ability to remove a very tough stain (pen ink) but also with their customer service.

After I called Paul, he was at the house within 2 days to protect the sofa and the new rug on which it sits. The application was done quickly and we were able use the furniture again that same evening. Paul left me with a kit of stain removers and told me I could call him any time of day if I had a tough stain I needed walking through.

I didn't expect that I would be doing just that quite so quickly, but unfortunately, 2 days following the application, my young son had an accident on the sofa. Fortunately, though, I did not get as stressed about it as I would have had I not used this service! I left a message for Paul immediately and he got back to me very quickly. He actually came to the house the next day, picked up the cushion to take back to the lab, and returned it the day after that with not a single mark left on it.

I am very, very happy with the level of customer service and with the peace of mind it has given me - to be able to have the light-coloured couch I wanted in my space, with the reassurance that should something drastic happen to it, this company will be there to help me out. Maybe we'll see how they do with red wine next (although I hope not!) ;-)