Fernbrook Homes

Overall our Fernbrook home has been fine but there are things that could have been done better. For example, the drywall at the corners of the rooms are not straight. We had a painter come to paint one wall in our two story living room and he said he wouldn't do it because the wall in the corners was really wavy and the painting the one wall a different colour would make this even more noticeable. He also stated that he never seen a drywall job so badly done before. We also get nail pops constantly, this is the only home I have ever lived in that has had these.
Another issue, our windows drip water all winter, even if the humidifier is turned off. I will actually find puddles on the floors, which has done damage to the hardwood. Not sure why, again only home I have ever lived in that has done this. Actually even had ice on the inside of the windows that I had to scrap off.
Our bedroom above the garage does not get any heat or AC. No air whatsoever comes out of the two vents in that room nor the bathroom vent for that room. You can place tissue over the vents and it doesn't move at all. Fernbrook refused to fix. Told us to call an HVAC company to come and balance the airflow. There are cracks in the garage floor and porch steps, Fernbrook said this is normal (maybe it is?). There is this new construction smell that still lingers today, 5 years after construction. Not sure what it is but it concerns me since I have small children. I get use to it and can't smell it until I leave for a few days/week to go on vacation then I come back and it is overwhelming. The best way I can describe it is kind of like a glue smell, if that makes any sense. There are other things, but small. So far I haven't had any trouble with our roof but our neighbours loose shingles on a regular basis and already re-shingled their porch (also Fernbrook - 5 yr old home). Overall the house is ok, but I would never purchase another Fernbrook home. The warranty is kind of a joke because when the guy comes to fix things he just gives you reasons why he can't. So really nothing on our list was fixed, or it was temporarily fixed just to break again. Like a toilet that takes forever to fill up, the plumber came 3 times to fix it and never seemed to figure out what was wrong with it. Anyways, I wouldn't recommend Fernbrook, but I am sure there are worse out there.

I am now very satisfy with the builder after I moved in 4 month ago. The on site contractors help in solve the issues within 24 hours. And the house is very well built. The highest gas bill is only $160 in Feb.

I have to agree with those who hate Fernbrook. I purchased a town home from them 4 years ago, so far my home is still under construction. They skipped the 10 day cooling time and their sales person told me as soon as I put my signature on the paper, it is mine, no time to read the contract, let alone have a lawyer to read it. They would not allow purchasers to use their washroom after hours waiting to sign the contract. Their marketing VP sent out a letter to encourage purchasers to contact him if have questions or complaints, however, when I really wanted to talk to someone, there was no answer to my email. Never again, Fernbrook. You should not either.

We are now 2 years into the process. Delay after Delay. Our home has yet to be started being built not that this has stopped the builder from putting up 2 inventory homes in the meantime. The customer service is deplorable! They are so rude and nasty to deal with. You haven't encountered rudeness until you have dealt with this team. And just wait until you want to make a change to the home - thats when you'll really understand how much your Fernbrook home is costing you. The average person in our subdivision has had to spend 100K just to get the simplest of changes made. This was the biggest mistake we have ever made. Never Again Fernbrook!

Purchased a home in 2011 from this builder. Had a difficult time arranging things from within the office. They do not know customer service.
Most of their construction crew were qualified and did an awesome job

Worst service ever., We purchased a brand new home located in Alton Village Burlington and when we contacted the builder and informed them of crack throughout the basement floor they brushed it off and said it was normal. Fought with the builder to come onsite again the following yr as the cracks were getting worse and worse, again builder siad this is normal and no need to worry about it. Third yr of contctacting the builder and requested them to come onsite to see the cracks are getting worse, builder came onsite took some pictures and told us that we have a big issue... asked how long we have been in the house.. we stated 3 yrs and they then said we only cover up to 2 yrs. The builder knows there is a problem and they will not fix it, and have not returned any of our calls. the cost to get this fixed if i got it done myself would be 30k +..

If anyone considers buying a home in alton village pls dont.. come and see the cracks in my house and see what your paying for.. A+ service , not likely. I have lots of pictures if anyone is intrested.

I also got an engineer to come onsite to see what the problem is , and they said the builder didnt build to code, someting is very wrong with the way they packed the floor before they poured the cement.

I bought one of the largest estate lot in the site. The house price is very reasonable given it is more than 2 acres of land, but the upgrade at the decor center is 10 times more $$$$ than find your own contractor. Overall I would still recommend this builder but make you hire you own contractor for upgrade.

NEVER buy from FERNBROOK! The customer service was absolutely horrible right from the begining of the process. The house was not ready for our bank to come and do their appraisal. Our PDI inspection was scheduled one day before our closing. There was a water leak in the basement. Occupancy ready items were still outstanding and our lawyers office still had not recevied the closing documents on day of closing yet we got billed charges for delayed closing. The decor lady screwed up our color and tiles choices. The painters stained our stairs a different color. It has now been a year and we are still waiting for them to fix issues. Fernbrook asked us to cancel our TARION inspection and promised to fix the outstanding issues. We are still waiitng for them to fix these. We have been without a shower in our master bathroom since March 2013. I keep sending emails to hopefully receive a response but nothing to date. As a welcome gift their worker drove a caterpillar into my car. They have our money and now we don't exist. There needs to be more strict guidelines because TARION is of no help as well. It is a safety net just to protect the builders not the home owners.

Fernbrook Homes customer service is simply horrible, especially after you move in. After you paid money you stop existing for them and you have to be very persistent to get someone doing something. They had to change about 40% of our kitchen cabinets and it took them almost a year to complete it. They were too slow with other minor, but still important repairs. When buying a house in that price range one expects a bit of customer-oriented approach. DO NOT EXPECT IT FROM FERNBROOK. Their favourite trick is finger pointing (that are not us, that are kitchen contractors/electricians/plumbers; here is their phone number.. . )They somehow forget that we were paying to THEM, not to their contractors.

The worst customer service from five builders I had to deal with before. They build expensive homes with very bad materials and workmanship. I will never buy anything from Fernbrook again!!!!