NEVER buy from FERNBROOK! The customer service was absolutely horrible right from the begining of the process. The house was not ready for our bank to come and do their appraisal. Our PDI inspection was scheduled one day before our closing. There was a water leak in the basement. Occupancy ready items were still outstanding and our lawyers office still had not recevied the closing documents on day of closing yet we got billed charges for delayed closing. The decor lady screwed up our color and tiles choices. The painters stained our stairs a different color. It has now been a year and we are still waiting for them to fix issues. Fernbrook asked us to cancel our TARION inspection and promised to fix the outstanding issues. We are still waiitng for them to fix these. We have been without a shower in our master bathroom since March 2013. I keep sending emails to hopefully receive a response but nothing to date. As a welcome gift their worker drove a caterpillar into my car. They have our money and now we don't exist. There needs to be more strict guidelines because TARION is of no help as well. It is a safety net just to protect the builders not the home owners.
- Approximate cost of services:
- $575,000.00