Needed a washer dryer set after our 2001 Kenmore washer started leaking and was deemed unfixable. Bought a matching set from Faulkners in January this year.
Met Gord in person at the store. Very straight and knew his product info. cold. We were limited in that we needed a gas dryer (previous dryer was gas and when we re-modeled the basement we did not run a 220V line to the new spot where we had relocated the appliances).
Faulkners deals primarily with Samsung, few other brands. This was OK for us because Samsung washers and dryers are top rated (along with LG) by Consumer Reports in this category.
Later, closing the deal with Fauzi on the phone was quick and easy. They delivered well ahead of the date they committed to. I needed a gas tech to disconnect the old dryer and connect the new one. They put me in touch with their person Bob, who was very good (had to make two visits, one to disconnect, one to connect, but was very reasonable. Also had him do some re-routing of the gas line, which had not been laid properly by Sears all those years ago).
Delivery personnel were good. Only issue was they would not take their shoes off (said they could not because they were moving heavy equipment). I get that, but it would have been nice if they had been carrying those slip on boot covers that I've seen other delivery people carry and slip on over their shoes. Delivery was on a rain-and-snow day, and as a result I still have muddy footprints on my basement carpet, despite their best attempts to clean their shoes before going downstairs. But for that would have been a 5/5.
- Approximate cost of services:
- $1,600.00