Purchased a Samsung Induction stove and a large (28 cubic foot) Samsung French Door / Bottom Freezer fridge. Faouzi took his time with us, showed our options and there was zero pressure.
Delivery was on-time, and the guys were courteous, professional and did a great job.
Induction is relatively new tech to North America, and I had done lot's of research, enough to know that I needed the extended warranty. Sure enough, the stove had major problems the first morning we used it. My wife cooks for 3 hours every morning and reliability is key. While we could have asked for it to be repaired, we were sufficiently scared off the technology to switch to a flat-top radiant model. Faouzi was most understanding and exchanged the stove with another Samsung product, even matching the price.
Customer service is one of the reason's I chose to do business with Faulkner's and I'm so glad I did. Better yet, their prices are several hundred dollars less than a nationwide retailer. I would highly recommend Faouzi, Gord and the rest of the team to all.
Faouzi thanks for making it right!
- Approximate cost of services:
- $4,000.00