Express Rooter Plumbing

When my drains backed up, Express Rooter came immediately. Jason was fantastic, did a thorough investigation, explained things in detail and provided me with options, allowing me to make an informed decision. I opted for the full replacement (stack to property line) so that I would have future peace of mind. The crew was also great and the clean up was excellent. It was as if nothing had been disturbed in my basement.

ON TIME !! Discussed costs before performing work. Explained the problem and solutions. Left the site very clean and barely knew they had spent the day working in a 12ft hole. Answered all our questions and didn't rush us to any quick decisions. Thanks Jason.

We were very pleased with the work ethic, cleanliness, and professionalism of Yuri. He showed us through the various stages of the work, asked for our input and was very neat and tidy. He respected our home and privacy during the work. We would highly recommend Yuri and ExpressRooter to others!!

My first time ever dealing with a sewer backing up. So when I called ExpressRooter I was impressed when Bob arrived at 9pm. He explained clearly what was wrong and said he would have a crew arrive at 9am the next day. And that was exactly what happened. And the problem was solved in less than 24 hours. I am very happy and pleased with the work.

Everyone showed up on time, finished early, and kept me up to speed on everything related to the job. And they were very personable. Thank you very much to everyone at ExpressRooter.

I had no idea who to contact so I found several plumbing companies online and called each one. I didn't have a big requirement immediately, but lots of little jobs. Not knowing anyone, I wasn't sure if I would get the level of service I wanted with the little jobs. But I wanted to see how well the little jobs went before moving into some of the bigger work we have waiting. I also have a very busy career and couldn't be at home during the day.

After having called several other numbers without connecting, I called Express Rooter. For one thing, a real human answered the phone. The responsiveness, knowledge and interest of the person who answered the phone was a great indication to me of the customer experience I could expect. Then he made it very easy by offering an evening or weekend time for an initial consult.

When Express Rooter's Marcin arrived for an initial consultation with me, he spent lots of time listening and inspecting, made some immediate recommendations - and also advised where we just shouldn't bother spending.

The office team are fantastic and highly responsive. After discussing requirements with Marcin, I received a quote for the work in a very timely fashion.

The team that came to do the work came at the appointed time, was respectful of our home and my elderly mother who was on site, did all the work we asked them to do very well, and cleaned up everything beautifully before leaving.

There were one or two items that needed revisiting after the initial work was done. The office followed up twice to make sure we had an appointment to get the work completed. This is the mark of tremendous customer service.

Express Rooter is a terrific group to work with and I would recommend the to anyone, for jobs small, medium or large. We will be calling them for our next job which is going to be more substantial.

I own an early century home and recently experienced a backup of water through the basement floor drain. Jason did the video scope and showed me where a section of the drain was damaged. Having had to call the city in the past to unplug the drain in the front of the house I decided to have the drain updated to the newer PVC piping system. Jason explained the work thoroughly and showed me how the whole system works. The crew were conscientious and hardworking and left the site in mint condition.

We had been dealing with a infrequent smell in our basement.
Martin from Express Rooter came to our house, did an extremely thorough inspection. Martin detected a very minor issue to which I spent a total of $4.97 on, and our issue is completely gone!! He also came back for a follow up visit to ensure he got the issue resolved as he knew how upset we were. Martin and every single person I have dealt with in his company have been extremely professional and thorough. I will NEVER use anyone else other this company - were values and morals match their expertise! It is no surprise Mike Holmes prefers to work with Express Rooter.

We have used Express Rooter for many projects over the years, from very large-scale to emergency repairs and the service has consistently been courteous, professional and reasonably priced. I would highly recommend Express Rooter for any plumbing job.

We had a clogged sink in our home so we called ExpressRooter to come and clear it out. From the initial call to the actual service, they were nothing but polite, and got the job done professionally. Would highly recommend them.