Express Rooter Plumbing

I had no idea who to contact so I found several plumbing companies online and called each one. I didn't have a big requirement immediately, but lots of little jobs. Not knowing anyone, I wasn't sure if I would get the level of service I wanted with the little jobs. But I wanted to see how well the little jobs went before moving into some of the bigger work we have waiting. I also have a very busy career and couldn't be at home during the day.

After having called several other numbers without connecting, I called Express Rooter. For one thing, a real human answered the phone. The responsiveness, knowledge and interest of the person who answered the phone was a great indication to me of the customer experience I could expect. Then he made it very easy by offering an evening or weekend time for an initial consult.

When Express Rooter's Marcin arrived for an initial consultation with me, he spent lots of time listening and inspecting, made some immediate recommendations - and also advised where we just shouldn't bother spending.

The office team are fantastic and highly responsive. After discussing requirements with Marcin, I received a quote for the work in a very timely fashion.

The team that came to do the work came at the appointed time, was respectful of our home and my elderly mother who was on site, did all the work we asked them to do very well, and cleaned up everything beautifully before leaving.

There were one or two items that needed revisiting after the initial work was done. The office followed up twice to make sure we had an appointment to get the work completed. This is the mark of tremendous customer service.

Express Rooter is a terrific group to work with and I would recommend the to anyone, for jobs small, medium or large. We will be calling them for our next job which is going to be more substantial.