Express Rooter Plumbing

Drain Services
Mississauga ON L5E 1E8
Write a Review
Write a Review


HomeStars
Drain Services
Express Rooter Plumbing
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

96%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars

Reviews for Express Rooter Plumbing

Average customer rating:
9.6 10 (754 reviews)

Sort by

ML from Old Toronto
ML from Old Toronto
3 reviews Old Toronto, ON
10/10

Drain Blockage

If only I had called Express Rooter first!! I had flooding in my basement rental; I panicked & called a disaster company, waste of money and time. The aforementioned company didn't even indentify the problem. All they did was a cleanup and recommended a back water valve & sump pump along with a huge invoice!!!
I then called a well known plumbing company, the sewer drain was blocked. I wasn’t present when the drain was snaked (as this company charges extra - calls after 4 PM). I called twice for additional information, on the second call the owner of the company was very rude and told me he had already given me an explanation and hung up the phone.
Express Rooter, Jason came out after hours snaked the drain again for $100.00 less than the previous company, he needed to see what was going on. He noted a plumbing error in my basement and gave me recommendations to avoid a future back up. He also brought to my attention a potential pipe problem on the city side and recommended I call the city. Jason also walked around the property and gave me waterproofing tips. Express Rooters is highly recommended, integrity and honest and they saved me a lot of money.

Approximate cost of services:
$375.00
Was this review helpful?
Company Response

Thank you so much for sharing your experience with ExpressRooter and our technician Jason. We hear so many horror stories from our customers, that is why we do our best to exceed our customers expectations. We believe all our customers should be treated with patience to provide the best customer satisfaction as possible. Thank you so much for your great feedback, we will definitely pass your comments to Jason as well. Thank you so much for choosing ExpressRooter!!

Todd from Mississauga
Todd from Mississauga
1 review Mississauga, ON
10/10

Install Bathtub, drain and Facuet

Called Express Rooter to have them install our New Bathtub, they dispatched Vlad to our home. Vlad, did excellent work for us, was polite and stayed late to get the job finished. We already recommended him to friends. Thank you Vlad, Express Rooter.

Approximate cost of services:
$2,000.00
Was this review helpful?
Company Response

Hello Todd, thank you for sharing your experience with ExpressRooter Plumbing and our technician Vlad. He truly is a wonderful plumber and an asset to our company. We are thrilled to hear you had great service with us. Please do not hesitate to contact us in the future should you need. Thank you for choosing ExpressRooter!

Melissa from Toronto ON
Melissa from Toronto ON
3 reviews Toronto, ON
10/10

Replacement of Toilet

I called ExpressRooter last week due to a non functioning toilet. The dispatch sent out Vladimir to my house. He advised me to replace my toilet, and I am so pleased with his recommendation. He was very informative and helpful with all my questions. I have used ExpressRooter in the past, and I couldn't be happier with their service. Thank you again Vladimir and ExpressRooter Plumbing.

Approximate cost of services:
$320.00
Was this review helpful?
Company Response

Hello Melissa, thank you for sharing your great experience with ExpressRooter and with our technician Vlad. We will pass on you kind comments to him as well. We prefer to give options and information that is most helpful to our customers. We are most content to hear you how happy you are with our service. Thank you so much for sharing your feedback, and thank you for choosing ExpressRooter!

Shane from Old Toronto
Shane from Old Toronto
1 review Old Toronto, ON
10/10

Service

My first experience calling a plumber was by far a great one thanks to ExpressRooter Plumbing. It all started 3 weeks when I came home from work to a flooded basement. I panicked!! I went online and seen ExpressRooter at the top so I decided to call. The office staff were very kind and friendly. They dispatched Bob Trollope to my place in an hour. Bob was terrific!! He explained everything to me in detail and made me feel at ease. I would like to thank everyone at ExpressRooter Plumbing especially Bob, for all your help and assistance during my basement crisis. I will continue to use ExpressRooter Plumbing in the future. Thank you for saving my basement. Cheers!

Approximate cost of services:
$5,000.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Hello Shane, thank you for sharing your experience with ExpressRooter and with our technician Bob. We will pass on your comments to him, he is definitely a knowledgeable technician. We take pride in providing our customers with the best service as possible. Thank you so much for sharing your great feedback, and thank you for choosing ExpressRooter!

Linda from Caledon
Linda from Caledon
1 review Caledon, ON
10/10

Basement Floor Drain

I just had a technician from Express Rooter leave my house. The basement
floor drain was backing up. He ran a snake and a video camera to show me
the condition of my drain line. He was great! He was professional and
kept things very clean (he even wore booties which I am very particular about).
My experience with Express Rooter has been a good one starting from my initial phone call (Thank you Debora)!

I will definitely use them again if I have any plumbing issues.

Approximate cost of services:
$500.00
Was this review helpful?
Company Response

Hi Linda, thank you for sharing your experience with ExpressRooter. We are happy to hear that our technician was able to help you solve your issue and most importantly was respectful to you and your home. We stand behind our fast, efficient, clean service. Thank you so much for choosing ExpressRooter for you plumbing needs!

Manuela  from Brampton
Manuela from Brampton
1 review Brampton, ON
10/10

Replaced Toilet

I thought I needed my toilet replaced that was constantly whistling. I called Express Rooter and had the pleasure of speaking to Debora who was exceptionally helpful and courteous. She had someone out right away and turns out we didn't need to replace the whole thing! They even helped out with some other small issues we were having! Great company! Honest and so Helpful! I would recommend them to everyone!

Approximate cost of services:
$350.00
Was this review helpful?
Company Response

Hello Manuela, thank you for sharing your experience with ExpressRooter and with our office manager Debora. She truly is dedicated to providing the best customer service to all of our customers. We are happy to have helped you with your plumbing needs. Thank you for choosing ExpressRooter!!

Christina from Brampton
Christina from Brampton
2 reviews Brampton, ON
0/10

Disappointed.

I was extremely disappointed with the service provided by Expressrooter. Had Jason come to my home early this year to fix my basement drain. He snaked it and “power flushed” the drain, 3 months and $750+ later, my drain is backing up again! When I initially called to express my concerns, the male dispatcher was dismissive and rude and was advised I would have to pay again to have a plumber come out and fix the problem. A couple of weeks later, I got a call from Melissa, expressing her concern over the poor service performed and for the unprofessional attitude by the dispatcher. I was offered a free camera inspection by Jason to find out the source of the problem as I shouldn't have had backup so soon after the power flush. Even though Melissa was a great help, I had already hired another company to repair my drains and did not need her offer. A guess the silver lining in this situation was Melissa trying to make this situation right which I am grateful for.

Approximate cost of services:
$750.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Hello Christina, we are truly disappointed that you did not receive the service that you were expecting. We do stand behind our customer service and our customer satisfaction. In most cases of problems reoccurring, we recommend doing further investigations to determine the issue, especially when drains are involved. We at ExpressRooter excel at providing the best service to our customers as you can see from our other positive reviews from our customers. We are happy to hear that you did have a good experience with our office, and you were offered a free camera inspection to further help your drain troubles. Should you have anymore questions or concerns regarding this issue, please do not hesitate to contact our office. Thank you Christina!

Martin Wiener from Richmond Hill
Martin Wiener from Richmond Hill
1 review Richmond Hill, ON
10/10

installation of sewage ejection system

Martin and his father Adam are absolute professionals. The job was detailed, messy, and done to perfection and the site left spotless. I would recomend them to anyone. They have saved my basement!!!

Approximate cost of services:
$8,500.00
Was this review helpful?
Company Response

Hello Martin, thank you for sharing your experience with ExpressRooter. Martin and Adam are truly the spine of ExpressRooter Plumbing and are 100% committed and dedicated in the work they provide to all ExpressRooter customers. It was truly a pleasure working with you and most importantly, we are happy to have helped you with your plumbing troubles. Please do not hesitate to call us in the future should you have any plumbing concerns. Thank you very much for choosing ExpressRooter for your plumbing needs!

Barb in Pickering from Pickering
Barb in Pickering from Pickering
1 review Pickering, ON
8/10

Plumbing

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I called ExpressRooter Plumbing in January for some plumbing that needed attention. The office dispatched Frank. He was very helpful and friendly. We are very happy with the service and will continue to use ExpressRooter in the future.

Approximate cost of services:
$300.00
Was this review helpful?
Company Response

Hello Barb, thank you for sharing your experience with ExpressRooter. We are happy to hear you had a great experience with us. It was a pleasure working with you. Thank you for choosing ExpressRooter!

Mike in Toronto from Old Toronto
Mike in Toronto from Old Toronto
1 review Old Toronto, ON
9/10

Sewer Drain Replacement

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

All drain pipes replaced under the house. Happy with the work and everyone worked hard the whole time. I'm glad I don't have to worry about pipes or backups anymore!!!

Approximate cost of services:
$7,000.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Hello Mike, thank you for sharing your feedback with ExpressRooter and Homestars. We are thrilled to hear you had a great experience with us, and have peace of mind with the work provided. Thank you for choosing ExpressRooter Plumbing to address your plumbing concerns!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Express Rooter Plumbing

Plumbing, Drains, Drain Services

If customer service is important to you, you have come to the right place. ExpressRooter's experienced, professional, and courteous staff knows what it takes to get the job done right. We offer a full range of supplies and services that are customized and tailored to fit your specific needs. Services include waterproofing and emergency plumbing in Toronto, Mississauga, Burlington and Oakville.

CATEGORIES
Drain Services and Plumbing
SERVICES
Plumbing & Drain Services
WEBSITE
https://expressrooter.ca/
YEAR ESTABLISHED
2002
NUMBER OF EMPLOYEES
15
PAYMENT METHOD
Cash, Interac, Cheque, Visa, MasterCard, Discover, American Express, EMT
LICENSES
Master Plumber
MEMBERSHIPS
BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.