Reviews

10/10

Ziggy is an awesome man! Professional, kind, honest, clean, and punctual.I can't say enough about this gentleman. After being burned by another well known plumbing company, I called Mr. Rooter and right off the bat, I knew this company was professional and customer focused. The dispatchers were friendly and warm spirited, again Ziggy did an AMAZING job!! In order to get a better understanding of the issue at hand, he took his time to inspect ALL of the drains and once the problem was pinpointed ( ton of grease build up) he spent the entire day cleaning all of my drains,replaced some shut off valves, etc. and when he was done, he used the camera to show me his phenomenal work. This gentlemen didn't just clean a couple feet of pipes, he cleaned all of my pipes, all the way to the city line!! I HIGHLY recommend Ziggy and Mr. Rooter for any and all of your plumbing and drain issues!!

Approximate cost of services:
$2,500.00
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Company Response

Hello Christina and thank you for sharing your positive experience with Mr Rooter and our staff and especially our technician Ziggy. We are continuously striving to maximize internal and external customer loyalty and are glad to hear from you exactly just that! Customer service is surely our focus! Sorry you had a bad experience with another company but there is a reason they call us MR! Thank you for choosing Mr Rooter and have a great day!

0/10

I was extremely disappointed with the service provided by Expressrooter. Had Jason come to my home early this year to fix my basement drain. He snaked it and “power flushed” the drain, 3 months and $750+ later, my drain is backing up again! When I initially called to express my concerns, the male dispatcher was dismissive and rude and was advised I would have to pay again to have a plumber come out and fix the problem. A couple of weeks later, I got a call from Melissa, expressing her concern over the poor service performed and for the unprofessional attitude by the dispatcher. I was offered a free camera inspection by Jason to find out the source of the problem as I shouldn't have had backup so soon after the power flush. Even though Melissa was a great help, I had already hired another company to repair my drains and did not need her offer. A guess the silver lining in this situation was Melissa trying to make this situation right which I am grateful for.

Approximate cost of services:
$750.00
1 of 1 people found this review helpful.
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Company Response

Hello Christina, we are truly disappointed that you did not receive the service that you were expecting. We do stand behind our customer service and our customer satisfaction. In most cases of problems reoccurring, we recommend doing further investigations to determine the issue, especially when drains are involved. We at ExpressRooter excel at providing the best service to our customers as you can see from our other positive reviews from our customers. We are happy to hear that you did have a good experience with our office, and you were offered a free camera inspection to further help your drain troubles. Should you have anymore questions or concerns regarding this issue, please do not hesitate to contact our office. Thank you Christina!