We had a backup occur in our basement laundry room as well as a drain found in the wall of our bathroom. We called DrainRescue who did the original camera inspection and drain snake. They then gave us a quote for replacing a five foot section of pipe with dual clean outs. (The same service as late quoted by ExpressRooter). The plumber at drain rescue also found another issue where the pipe leaves our house (misalignment) which he said is likely to be an issue in the future and recommended pipe bursting the entire "clay" pipe.
I contacted ExpressRooter for a second opinion and a quote. Jason came and we had a second video inspection done to allow for an accurate quote. Immediately from the colour camera (DrainRescue used a black and white model which may have made the material assessment of the pipe difficult) used he could tell it was not a clay pipe, it was asbestos. In addition when inspecting the second "problem area" found by DrainRescue he ran the water and showed that the misalignment was not in the path the waste water travels in. It was at the top of the pipe and likely there since it was initially installed (1960's house). There was only a need to replace the section of pipe where the tree root had caused damage.
There was a small issue during installation as we had requested that the clean outs were put below grade and had to remind them afterwards and have the height corrected lower, still not exactly where planned but it is acceptable and Jason offered to have it cut lower if we wanted it done.
Overall I am very happy with working with Jason and the team at ExpressRooter. He gave honest advice and competitive prices. He also answered other plumbing questions I had asked him while onsite.
Excellent customer service!
- Approximate cost of services:
- $2,350.00