I went downstairs to do some laundry at 4:30 the day before Good Friday and found the laundry flooded. Something had gone wrong with the sump pump. We had just moved into the house a couple of months ago, so I called the builder, but just got his voice mail, Called our regular plumber (Harding Plumbing who is very good) but just got his answering service. i assumed everyone was gone for the weekend. I looked on Homestars and found ExpressRooter . They had a plumber here in about half an hour. He drained the sump pit down enough to see what was wrong and fixed it right away. He found the other places where ground water had seeped in and helped clean it all up while the sump pit was draining.
Meanwhile our regular plumber got back to me -- he'd been in a meeting where his phone had to be off -- and when I told him that ExpressRooter was here, he said they were very good.
If I hadn't already have used Harding Plumbing with great satisfaction for years, I'd make ExpressRooter my regular plumber. As it is, they'll be my main backup.
Very nice to work with, very conscientious and worked quickly.
- Approximate cost of services:
- $200.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?